About Fibre

Installation and Activation

Moving Home

Router Setup

Vuma Reach

Troubleshooting

Fibre

About LTE

Activation

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About ADSL

ADSL

About 5G

Connectivity

Fibre Routers

Fixed Wireless Routers

Mesh WiFi Devices

VoIP Phones

Other Devices

Hardware Setup

Check for Outages

What to do in an Outage

How to Get Help

Outages and Troubleshooting

How to Track Your Order

Order Timing

Order Tracking

Login and Account Details

Managing User Profiles

Account Notifications

Billing Information

Returning Hardware

Reconnecting Your Service

Account and Billing

About Mail

Webmail

Antispam Cloud

Application Setup

Managing Mail Settings

Security

Mail

About Hosting and Domains

Setup and Management

Hosting and Domains

About  VOIP

Setup and Activation

VoIP

Bitdefender

Norton 360

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NordVPN

Security Tips

Other

Internet Security

Getting Started

Account & Security

Billing & Payments

Products & Services

Connectivity & Network

Support & Help

Mobile App

Microsoft 365

Streaming Services

Online Store

More Products

Set up my Router

Check for outages

Track my order

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Home - Top Links Section

How to access and use your online Mweb Account

Where to find your settings

Help Videos

You may not receive Mweb SMS messages, OTPs or password reset codes if the SMS number has been blocked on your phone. This guide shows you which SMS number to unblock based on your mobile provider and how to check if the number is blocked.

Not receiving SMS messages from Mweb?

Learn how to allow, manage, unblock, and dismiss browser notifications in Mweb WebMail.

How to Manage Browser Notifications in Mweb WebMail

Learn how your Mweb WebMail language setting affects folder names, email apps, PST imports, browser display and duplicate folders.

Languages, Protocols and Clients

email password

password

change password

Log in to your Mweb online account to update your Mweb email password under My Email Accounts. After saving the new password, remember to update it on all email apps and devices.

How to Change Your Mweb Email Password

returning Mweb router

returning router

returning

Learn how to return your Mweb router or rental hardware when cancelling a service and what happens if equipment is not returned.

Track Mweb order

Track your Mweb fibre or router order online. Learn how to check your order status quickly using your Online Account.

Track Your Order

upgrade mailbox Mweb

Upgrade your Mweb mailbox in a few simple steps using your Online Account.

How to Upgrade Your Mailbox in Your Online Account

You can now sync your Mweb email calendar with Outlook on a Windows PC. Because Outlook does not support CalDAV calendars on its own, you’ll need to install the free Outlook CalDAV Synchronizer add-on and link it using your Mweb email details.

Sync Your Mweb Calendar With Outlook on Windows

Missing Sent Items

sent emails missing after configuration change

Missing sent emails after updating your mail settings? Learn why sent items disappear after configuration changes and how to check if they were stored locally or on the server.

Why Sent Emails Can Go Missing After a Mail Configuration Change

ZTE K12 LTE router setup

Set up your Mweb ZTE K12 LTE router in minutes. Learn how to insert your SIM, connect to WiFi, and get online with LTE quickly.

Set Up Your ZTE K12 LTE Router

ZTE H3601P mesh setup

Learn how to set up and pair your ZTE H3601P mesh unit to improve WiFi coverage in your home.

How to Pair Your ZTE H3601P Mesh Device

mweb mobile app navigation

Learn how to move around the Mweb Mobile App and quickly find billing, products, support, and network tools.

Navigating the Mweb Mobile App

mweb mobile app login

Learn how to log in to the Mweb Mobile App using your email or username, mobile number, or biometrics, and what to do if you can’t log in.

Logging In to the Mweb Mobile App

mweb mobile app

Learn how to download, log in, and start managing your Mweb account using the Mweb Mobile App.

Getting Started With the Mweb Mobile App

default from address webmail

Set your preferred sending address by choosing an alias in Settings > Account > Default From Address and saving the change. New emails will be sent from that address automatically. This only affects webmail sending.

How to Set an Email Alias as Your Primary Sending Address

missing email

No Sent items

Sent items

After the email migration, some customers may see two Sent folders in Outlook. This happens because the old and new email platforms use different names for the Sent Items folder. Your sent emails have not been deleted. They are still in your mailbox and can be found by checking both the Sent and Sent Items folders.

Why Your Sent Emails May Appear Missing After the Migration

Outlook POP fix

Learn how to fix POP issues in Outlook by creating a new profile while keeping your existing PST file and all your mail safe.

Fixing POP Mail That Will Not Download in Outlook

roaming IP blacklist

roaming

IP blacklist

blacklist

Find out if your roaming or non-Mweb connection IP is blacklisted and learn how to access your mailbox through Webmail.

Check If Your IP Is Blacklisted

pop mail duplicates

If your POP mailbox keeps downloading old emails or creating duplicates, the problem is caused by how POP works. POP is a legacy protocol and does not sync reliably across devices.

Why POP Mail Downloads Duplicate Emails

release quarantined mail

Learn how to find and release email held in the Antispam Cloud quarantine. Follow simple steps to recover missing messages and allow trusted senders.

How to Release Email from Quarantine

email not received

find lost email

Mweb Mail

spam quarantine

email troubleshooting

If you are expecting an email that has not arrived, there are a few quick checks you can do to find out what happened. Emails can be delayed, filtered, or blocked for different reasons, and this guide will help you track them down.

How To Find Missing Email

Learn how to use Antispam Cloud’s Continuity tools to view queued mail, manage delivery delays, and send email when your normal mail service is offline.

Using the Continuity Tools in Antispam Cloud

Managing email security is much easier when you know where everything lives. The Protection section in Antispam Cloud gives you quick access to tools that help you view logs, allow trusted senders, block unwanted senders, and check your spam quarantine.

Protection Tools on Antispam Cloud

Training messages helps the system learn which emails are legitimate and which are spam. This improves accuracy and reduces future misclassification.

Training Messages in Antispam Cloud

Spam Reporting

The Reporting section in Antispam Cloud lets you view mail activity, check message logs, and manage Email Scout Reports for your mailbox. These tools help you understand what mail was delivered, blocked, or quarantined.

Using the Reporting Tools in Antispam Cloud

antispam cloud login

Follow the steps to access Antispam Cloud for the first time. Learn how to retrieve your login link, set your password, complete Two Step Authentication, and sign in securely to manage your spam settings.

Accessing the Antispam Cloud Portal

Learn what Antispam Cloud is and how it protects your Mweb email from spam, phishing, viruses, and unwanted messages. Understand the key features that help you manage your email security.

About Antispam Cloud

antispam

spam filtering

email security

quarantine

mweb email

reset password

login help

two step authentication

authenticator app

email management

whitelist

Email settings

spam control

Follow these steps to retrieve your Antispam Cloud login link, create your password, and manage your spam filtering settings.

Manage Spam Settings on Antispam Cloud

ZTE K10 router

ZTE K10

Set up your ZTE K10 router in a few easy steps. Learn how to insert your SIM, power on, connect to WiFi, and get online quickly with this Mweb quick start guide.

ZTE K10 Router Quick Start Guide

Outlook mailbox size limit

If your Mweb mailbox is larger than 50GB, Outlook may not sync all your mail because of a built-in file size limit. You can safely increase this limit in Windows to keep using Outlook without losing mail.

How To Use Outlook With a Mailbox Larger Than 50GB

mailbox quota warning

If you’ve received a mailbox quota warning from Mweb, it means your mailbox is almost full. Learn how to free up space safely or upgrade your mailbox storage.

Mailbox Quota Warning - What It Means and What to Do

SMTP server

If you’re unable to send emails while connected through Mweb, it’s likely because your email address is hosted by another provider (like Telkom). According to international RFC email standards, you must use your email provider’s SMTP server to send mail, not the one from your connection ISP. Update your outgoing mail settings to match your email provider to fix the issue.

Why You Can’t Send Mail When Connected Through Another ISP

If you’ve checked your IP address and noticed it’s listed on a PBL, don’t worry. This is normal for most home internet connections and doesn’t mean there’s a problem with your Mweb email service.

Why You Might See a PBL Listing When Checking Your IP

If your email fails to send due to a blacklisted IP, it could be caused by CGNAT on the network you’re using to connect, not by Mweb’s mail servers.

What Is CGNAT?

If your email domain isn’t hosted with Mweb, use your own provider’s SMTP details instead of smtp.mweb.co.za. This ensures your messages are sent correctly and keeps Mweb’s network secure for all users.

Why You Can’t Send Mail Using Mweb’s SMTP Server

Mweb Webmail Tasks

Before the mail upgrade, print your Mweb Webmail tasks. The new platform includes Tasks, but existing ones won’t move automatically.

How to Save Your Tasks in Mweb Webmail

Mweb Briefcase Backup

If you’ve stored files in your Mweb Webmail Briefcase, download them before the upgrade. Here’s how to back up your Briefcase files safely.

How to Back Up Briefcase Files in Mweb Webmail

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