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About Mail

Which browsers and devices work best with Mweb Webmail, plus quick fixes.

Supported Browsers & Devices for Mweb Webmail

Choose the mailbox size that fits your needs and how to request a change.

Upgrade or Change Mailbox Storage

One-page reference for IMAP/POP/SMTP hostnames, ports and authentication.

Email Server Settings

How Mweb protects your email and what you can do to stay safe.

Security & Privacy

What Mweb Mail is, how to access it, and the key features that keep you organised and secure.

What Is Mweb Webmail?

Storage options, attachment size, security features, and built-in Webmail tools.

Mailbox Features

The difference between IMAP and POP, when to use each, and how to switch safely.

Understanding IMAP vs POP

About Fibre

Installation and Activation

Moving Home

Router Setup

Troubleshooting

Fibre

About LTE

Activation

Usage Management

About ADSL

ADSL

About 5G

Connectivity

Fibre Routers

LTE Routers

VoIP Phones

Other Devices

5G Router

Hardware Setup

Check for Outages

What to do in an Outage

How to Get Help

Outages and Troubleshooting

How to Track Your Order

Order Timing

Order Tracking

Login and Account Details

Managing User Profiles

Account Notifications

Billing Information

Returning Hardware

Reconnecting Your Service

Account and Billing

Webmail

Old Zimbra Webmail

Application Setup

Managing Mail Settings

Security

About Hosting and Domains

Setup and Management

Hosting and Domains

About  VOIP

Setup and Activation

VoIP

Bitdefender

Norton 360

Online Identity Protection

NordVPN

Security Tips

Other

Internet Security

Microsoft 365

Streaming Services

Online Store

More Products

What Is CGNAT?

If your email domain isn’t hosted with Mweb, use your own provider’s SMTP details instead of smtp.mweb.co.za. This ensures your messages are sent correctly and keeps Mweb’s network secure for all users.

Why You Can’t Send Mail Using Mweb’s SMTP Server

Mweb Webmail Tasks

Before the mail upgrade, print your Mweb Webmail tasks. The new platform includes Tasks, but existing ones won’t move automatically.

How to Save Your Tasks in Mweb Webmail

Mweb Briefcase Backup

If you’ve stored files in your Mweb Webmail Briefcase, download them before the upgrade. Here’s how to back up your Briefcase files safely.

How to Back Up Briefcase Files in Mweb Webmail

When an email can’t be delivered, you may receive a bounce message (also called a Non-Delivery Report or NDR). These messages explain why delivery failed and whether the issue is temporary or permanent.

Understanding Bounce Messages in Email

Mweb Webmail Auto-complete

Address emails faster, type a few letters and pick the right contact from suggested matches.

Auto-complete

Mweb Webmail Compose

Open the composer, choose From/signature, add To/Cc/Bcc, write a clear subject, pick

Composing Email Messages

Mweb Webmail Flag

Mark messages that need attention, find them quickly, and keep flags in sync with supported apps.

Flag Email for Follow-Up

Mweb Webmail Send

Send, cancel or save a draft, attach files, set priority/receipts/flags, link files from Briefcase, and add inline images.

Sending a Message

Mweb Webmail Reply

Reply to the sender or everyone in the conversation, edit the subject/body, and send your response.

Replying to Email Messages

Mweb Webmail Forward

Forward a message to someone new, edit the subject/body if needed, and optionally set up auto-forwarding for all incoming mail.

Forwarding Email Messages

Mweb Webmail Forward Multiple

Send several emails at once by forwarding them together as attachments in a single message.

Forwarding Multiple Messages

Mweb Webmail Browsers

Mweb Mailbox Storage

Mweb Email Settings

Mweb Mail Security

Mweb Webmail

Mweb Mailbox Features

Mweb Webmail Delete Emails

Delete messages via the Delete button, right-click or the Del key; choose how deletion works, recover from Deleted Items, and learn about auto-clean.

Deleting Email Messages

Mweb Webmail Notifications

Get desktop notifications for new emails, calendar reminders and chats; learn how to allow, manage and unblock them.

Browser Notifications

Mweb Webmail Message Actions

See unread indicators, open messages in the preview pane or a pop-out, and use quick actions like reply, forward, move to Junk, mark/flag, trust or block, and download attachments.

Reading Email Messages

Mweb Mobile Email Setup

Configure your Mweb Mail account on Android or iOS.

How to Set Up Email on Mobile Devices (Android & iOS)

Mweb Email Setup Guide

Follow these quick steps to add Mweb Mail to popular email apps.

Step-by-Step Guides for Common Clients (Outlook, Gmail App, Apple Mail)

Mweb Mail Not Sending

Fix issues stopping you from sending emails and ensure delivery.

Why Emails Are Not Sending

Mweb Mail Not Receiving

Troubleshoot why your inbox isn’t receiving new emails and what to check in Webmail.

Why Emails Are Not Being Received

Mweb Mail Spam

Prevent legitimate emails from landing in Spam and make sure future messages arrive in your inbox.

Why Emails Go to Spam and How to Stop It

Clear Webmail Cache

Improve Webmail performance by clearing your browser cache.

How to Clear Browser Cache and Cookies for Webmail

email scams

Learn how to identify and avoid email scams, including phishing, fake invoices, and prize notifications, to keep your Mweb account safe.

How to Recognise and Avoid Email Scams

Report Mweb Spam

Report suspicious or unwanted emails to Mweb for investigation.

How to Report Spam or Phishing Emails

Webmail Advanced Search

Search across all folders and items - Email, Contacts, Calendar, Tasks and Notes - add precise criteria, and view results in a separate window.

Advanced Webmail Search

Mweb Webmail Login

Step-by-step instructions to log into your Mweb Webmail account securely.

How to Log In to Webmail

Mweb Webmail Search

Find emails fast using Search and Advanced Search; search by folder, sender, recipient or keywords, then sort or filter the results.

Searching Email Messages

Mweb Webmail Folders

Learn the default folders and how to create, move, rename, delete and share folders, run content filters, and use Disposable Address.Learn the default folders and how to create, move, rename, delete and share folders, run content filters, and use Disposable Address.

Managing Email Folders

Mweb Webmail Content Filtering

Content Filtering

Webmail Overview

Learn how to navigate Inbox and folders, use the Messages view, and find, sort, filter and act on emails in Mweb Mail.

Overview of Mweb Webmail

Use these settings to configure Mweb Mail on Outlook, Apple Mail and more.

Email Settings for Mail Applications

Mweb Mail Sending Rules

Learn about Mweb’s mail sending rules, security measures, and how to avoid blocked messages.

Mail Sending Rules and Guidelines

IMAP vs POP

How to log Into Your Mweb Mailbox With Zimbra Webmail

This article provides a step-by-step guide on how to set up an Out of Office (Vacation) Reply in Zimbra Webmail. Learn how to compose your auto-reply message, set specific start and end dates, and configure options for internal and external senders to professionally manage email expectations while you're away.

How to Set Up an Out of Office (Vacation) Reply in Zimbra

This article provides a comprehensive guide on how to effectively organise your Zimbra inbox using folders and tags. Learn step-by-step how to create and manage folders for categorizing emails, and how to apply flexible tags for enhanced searchability and workflow, helping you maintain a clean and efficient email environment.

How to Organise Your Zimbra Inbox with Folders and Tags

This article explains how to mark unwanted emails as spam in Zimbra webmail. It details the simple right-click process and emphasizes how this action actively helps train the mail platform's spam detection heuristics, contributing to improved spam filtering for all users. Includes a reference to the Zimbra login guide.

How to Mark Emails as Spam in Zimbra and Help Improve Spam Detection

Learn how to check your mailbox storage usage in Mweb Webmail powered by Zimbra. This article guides you through identifying your current usage and quota, and offers tips to manage your mailbox size effectively to prevent email issues.

How to Check Your Mailbox Capacity in Mweb Webmail

A quick guide on Spam scores and their placements.

Understanding Spam Scores and Email Placement

Quickly send your email quarantine reports. Follow our simple instructions to maintain email security and keep your system protected. Learn how now.

How to send a Quarantine Report for Mail

Long file names in email attachments can trigger security filters, preventing your message from being delivered. This article explains why this happens and how you can resolve the issue.

Understanding Long File Name Restrictions in Email Attachments

Step by step instructions of how to set up Exchange ActiveSync for Outlook

How to Set Up Exchange ActiveSync for Outlook

sending

email error

rejected

How to Troubleshoot Email Sending problems

Step by step instructions of how to set up your Mweb mailbox on your Android Phone using Outlook

How to Set Up Your Mweb Email on the Outlook App for Android

This guide will walk you through the steps to extract message headers from various email programs.

How to Provide Message Headers When Reporting Spam

Easy steps to Allow or Restrict the Downloading of Junk Folder Messages to Your Email Client.

How to Allow or Restrict the Downloading of the Junk Folder Messages to Your Email Client

How you can best protect yourself from scams and stay safe and aware online

How to Stay Safe Online With Mweb

Step-by-step instructions of how to set up New Outlook on your Windows Computer

How to Setup New Outlook on a Windows Computer

mail setup

android

Step by step instructions of how to set up your Mweb mailbox on your Android Phone

About Mail

About Mail

What’s Trending Categories?

What Is CGNAT?

Why You Can’t Send Mail Using Mweb’s SMTP Server

How to Save Your Tasks in Mweb Webmail

How to Back Up Briefcase Files in Mweb Webmail

Understanding Bounce Messages in Email

Auto-complete