Vuma Reach Service Suspended: What to Do

If you open a website on your Vuma Reach WiFi and you’re taken to the Vuma Reach payment page instead, your service has been suspended because of a missed payment. Pay on that page by card, EasyPay or Kazang, and your service reconnects automatically once your payment reflects. You have 60 days from the date of suspension to pay before your order is cancelled.

Updated 29 July 20262 min read12 steps

If your Vuma Reach service has been suspended, don’t worry. Once your payment reflects, your service reconnects automatically.

How Do I Know My Service Has Been Suspended?

While connected to your Vuma Reach WiFi:

1. Open a web browser.
2. Try visiting any website.

If you’re taken to the Vuma Reach payment page instead of the website you wanted, your service has been suspended because of a missed payment, not a Fibre fault.

How Long Do I Have to Pay?

You have 60 days from the date your service is suspended to pay. If payment isn’t received within 60 days, your order is cancelled and you’ll need to place a new one.

How Do I Pay by Card?

If you normally pay by card, see Updating or Retrying a Vuma Reach Card Payment for step-by-step instructions.

How Do I Pay with EasyPay?

1. On the payment page, select EasyPay.
2. Choose your preferred EasyPay option:
   • Select SMS My EasyPay Number to receive your EasyPay reference by SMS and pay at a participating retailer.
   • Select EasyPay Online to pay online on the EasyPay website.

How Do I Pay at a Kazang Outlet?

1. Select Kazang on the payment page.
2. Select SMS My EasyPay Number.
3. You’ll receive an SMS with your payment reference.
4. Take the reference to any participating Kazang outlet to complete your payment.

How Do I Pay Online?

1. Select Online Payment.
2. Enter your email address.
3. Select Continue.
4. Follow the secure payment process to complete your payment.

When Will My Service Be Restored?

• Card (online): up to 15 minutes
• EasyPay or Kazang in store: usually a couple of hours, sometimes several

If your payment wasn’t successful, simply retry the payment and follow the prompts.

Use one payment method for each payment, and always use your own EasyPay reference number. Switching methods can delay your reconnection.

Paid but Still Not Connected?

If your payment was successful but your service hasn’t reconnected after the expected time, follow the steps in Paid but Vuma Reach Still Not Connected? Here’s What to Do.

How Do I Avoid Future Interruptions?

• Choose automatic card payments, so your payment is collected each month.
• Paying yourself each month? Set a reminder a few days before your month ends. We’ll also send you a payment reminder.
• Keep your card and contact details up to date in your Online Account.

For more information, see Vuma Reach Billing Explained.