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Account and Billing

Login and Account Details

Learn how to access and use your new Mweb Online Account. From checking your balance to managing services and tracking orders, everything is now easier to find and use in one place.

Welcome to Your New Mweb Online Account

Mweb's live chat support is a quick and convenient way to resolve your queries, whether they are related to technical issues, billing, or sales.

How to Chat With Mweb Support

Managing User Profiles

A quick guided tour of the account management features in the Mweb Mobile App

How to Manage your Account with the Mweb Mobile App

A quick guide to help you log in to the Mweb Mobile App, with tips on using its key features securely and efficiently.

How to Login With the Mweb Mobile App

Outages and Troubleshooting

How to Get Help

Mweb offers a  range of products and services besides Internet Connectivity.
Here’s how to find your way around the products page and manage everything with a few simple clicks:

How to find your settings for any Mweb product

Account Notifications

Some common reasons why customers do not receive OTP messages and how to resolve them.

What to check if you're not receiving your One Time PIN

Manage Your Mweb Account Online

Follow this guide to change your address or contact details on your Mweb Account.

How to update your account details

Recover your password, faster than you can say 'One time PIN', with this easy guide.

How to retrieve your Account Password

A step-by-step guide to changing your master account password

How to Change your Master Account Password

Internet Security

Security Tips

One Time PIN Registration instructions and Frequently Asked Questions

How to Register Your Mobile Number for One Time PIN (OTP)

How to login to the Mweb Online Account, from your web browser in just a few easy steps.

How to log Into Your Mweb Account on our Website

A quick explanation of the different types of usernames and passwords you will need as an Mweb customer and how to access and manage them.

Understanding your different Mweb  passwords

About Fibre

Installation and Activation

Moving Home

Router Setup

Vuma Reach

Troubleshooting

Fibre

About LTE

Activation

Usage Management

About ADSL

ADSL

About 5G

Connectivity

Fibre Routers

LTE Routers

VoIP Phones

Other Devices

5G Router

Mesh WiFi Devices

Hardware Setup

Check for Outages

What to do in an Outage

How to Track Your Order

Order Timing

Order Tracking

Billing Information

Returning Hardware

Reconnecting Your Service

About Mail

Webmail

Antispam Cloud

Application Setup

Managing Mail Settings

Security

Mail

About Hosting and Domains

Setup and Management

Hosting and Domains

About  VOIP

Setup and Activation

VoIP

Bitdefender

Norton 360

Online Identity Protection

NordVPN

Other

Getting Started

Account & Security

Billing & Payments

Products & Services

Connectivity & Network

Support & Help

Mobile App

Microsoft 365

Streaming Services

Online Store

More Products

returning Mweb router

returning router

returning

Learn how to return your Mweb router or rental hardware when cancelling a service and what happens if equipment is not returned.

debit order dates

We collect debit orders on the 1st, 27th, or the last working day of each month. You can choose the date that suits you best, or make a manual payment in your Mweb Online Account.

Debit Order Dates and Payment Options

Quickly learn how to upload documents to Mweb using the Mweb App or Live Chat, from any PC or mobile device.

How to Upload Documents to Mweb

VoIP minutes

local call minutes

international call top-ups

Mweb VoIP

VoIP proration

VoIP top-ups

online account

Mweb call services

VoIP (Voice over Internet Protocol) services provide you with a convenient way to make calls. Here’s everything you need to know about how your VoIP minutes are allocated and managed:

Understanding VoIP Minute Allocation

Mweb Live Chat

Instant Mweb Support

Chat with Mweb

Reconnect Internet Service

Restore Broadband Connection

Internet Suspension

Non-Payment Reconnection

Internet Payment Options

Credit Card Internet Payment

EFT Payment Verification

Quick Internet Reconnection

Reconnect Broadband

Internet Support

Service Reconnection Guide

We understand that life can get busy and sometimes managing payments can slip between the cracks. Staying connected is essential and, we’re here to guide you through the process of getting your Internet service back online quickly and easily.

How to Reconnect Your Service

mobile app

BILLING

Invoices

statements

bank

A quick guided tour of the billing features in the Mweb Mobile App

How to Manage your Billing with the Mweb Mobile App

account mana

Easily setup usage notification intervals for Capped Data Products

Set Up Usage Alerts for LTE & ADSL

update bank details

Follow this quick guide to update your banking details.

How to Update Your Bank Details

A quick overview of our billing rules and processes.

Mweb Billing Explained

Easily setup usage notification intervals for your Mweb VoIP Service

How to Setup VoIP Usage Notifications

Add contact

Add user profile

A guide to adding additional User Profiles to your Mweb account

How to add user profiles

A guide to understanding user profiles and managing access to your Mweb account.

Understanding User Profiles and Account Security

user profiles

manage user profiles

online account users

account access

login users

Learn how to add, edit or manage user profiles on your Mweb Online Account to control access and permissions.

Login and Account Details