What Happens If You Miss a Vuma Reach Payment?
If your Vuma Reach payment isn’t received by the end of your current month, your service is suspended until you pay. You have 60 days to pay and reconnect, and your service reconnects automatically once your payment reflects: up to 15 minutes for card payments, or usually a couple of hours for EasyPay in store. After 60 days without payment, your order is cancelled and you’ll need to place a new one.
Because Vuma Reach is a prepaid Fibre service, your payments need to stay up to date to keep your connection active. If you miss a payment, here’s what to expect.
What Happens When I Miss a Payment?
If your payment isn’t received by the end of your current month, your Vuma Reach service is suspended. While it’s suspended:
- You won’t be able to browse the internet.
- When you open a website on your Vuma Reach WiFi, you’ll be taken to the Vuma Reach payment page instead, where you can log in and pay. This also confirms that your service is suspended because of a missed payment, not a Fibre fault.
How Long Do I Have to Pay?
You have 60 days from the date your service is suspended to pay. If payment isn’t received within 60 days, your order is cancelled and you’ll need to place a new one to reconnect.
How Long Until I’m Reconnected?
Your service reconnects automatically once your payment reflects:
- Card (online): up to 15 minutes
- EasyPay in store: usually a couple of hours, sometimes several
For step-by-step payment instructions, see Vuma Reach Service Suspended: What to Do. If your card payment failed, see Updating or Retrying a Vuma Reach Card Payment.
Paid but Still Not Connected?
If you’ve paid and your service hasn’t reconnected after the expected time, follow the steps in Paid but Vuma Reach Still Not Connected? Here’s What to Do.
How Do I Avoid Missing Future Payments?
- Choose automatic card payments, so your payment is collected each month without you having to remember.
- Paying yourself each month? Set a reminder a few days before your month ends. We’ll also send you a payment reminder before your next payment is due.
- Keep your card and contact details up to date in your Online Account.
For more information, see Vuma Reach Billing Explained and How to Pay for Your Vuma Reach Service.
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