Home

Mail

Application Setup

Configure your Mweb Mail account on Android or iOS.

How to Set Up Email on Mobile Devices (Android & iOS)

Follow these quick steps to add Mweb Mail to popular email apps.

Step-by-Step Guides for Common Clients (Outlook, Gmail App, Apple Mail)

Use these settings to configure Mweb Mail on Outlook, Apple Mail and more.

Email Settings for Mail Applications

Step by step instructions of how to set up Exchange ActiveSync for Outlook

How to Set Up Exchange ActiveSync for Outlook

Step by step instructions of how to set up your Mweb mailbox on your Android Phone using Outlook

How to Set Up Your Mweb Email on the Outlook App for Android

Step-by-step instructions of how to set up New Outlook on your Windows Computer

How to Setup New Outlook on a Windows Computer

Step by step instructions of how to set up your Mweb mailbox on your Android Phone

How to setup mail on your android phone with Gmail

Step by step instructions of how to set up your Mweb mailbox on your iPhone.

How to setup mail on your iPhone

Step by step instructions of how to set up Outlook on your Windows Computer

How to setup Outlook 365 on a Windows Computer

Step by step instructions of how to set up your Mweb email in Outlook 365 on your Apple Mac

How to setup Outlook 365 on a Mac

About Fibre

Installation and Activation

Moving Home

Router Setup

Troubleshooting

Fibre

About LTE

Activation

Usage Management

About ADSL

ADSL

About 5G

Connectivity

Fibre Routers

LTE Routers

VoIP Phones

Other Devices

5G Router

Hardware Setup

Check for Outages

What to do in an Outage

How to Get Help

Outages and Troubleshooting

How to Track Your Order

Order Timing

Order Tracking

Login and Account Details

Managing User Profiles

Account Notifications

Billing Information

Returning Hardware

Reconnecting Your Service

Account and Billing

About Mail

Webmail

Antispam Cloud

Old Zimbra Webmail

Managing Mail Settings

Security

About Hosting and Domains

Setup and Management

Hosting and Domains

About  VOIP

Setup and Activation

VoIP

Bitdefender

Norton 360

Online Identity Protection

NordVPN

Security Tips

Other

Internet Security

Microsoft 365

Streaming Services

Online Store

More Products

pop mail duplicates

If your POP mailbox keeps downloading old emails or creating duplicates, the problem is caused by how POP works. POP is a legacy protocol and does not sync reliably across devices.

Why POP Mail Downloads Duplicate Emails

release quarantined mail

Learn how to find and release email held in the Antispam Cloud quarantine. Follow simple steps to recover missing messages and allow trusted senders.

How to Release Email from Quarantine

missing email

email not received

find lost email

Mweb Mail

spam quarantine

email troubleshooting

If you are expecting an email that has not arrived, there are a few quick checks you can do to find out what happened. Emails can be delayed, filtered, or blocked for different reasons, and this guide will help you track them down.

How To Find Missing Email

Learn how to use Antispam Cloud’s Continuity tools to view queued mail, manage delivery delays, and send email when your normal mail service is offline.

Using the Continuity Tools in Antispam Cloud

Managing email security is much easier when you know where everything lives. The Protection section in Antispam Cloud gives you quick access to tools that help you view logs, allow trusted senders, block unwanted senders, and check your spam quarantine.

Protection Tools on Antispam Cloud

Training messages helps the system learn which emails are legitimate and which are spam. This improves accuracy and reduces future misclassification.

Training Messages in Antispam Cloud

Spam Reporting

The Reporting section in Antispam Cloud lets you view mail activity, check message logs, and manage Email Scout Reports for your mailbox. These tools help you understand what mail was delivered, blocked, or quarantined.

Using the Reporting Tools in Antispam Cloud

antispam cloud login

Follow the steps to access Antispam Cloud for the first time. Learn how to retrieve your login link, set your password, complete Two Step Authentication, and sign in securely to manage your spam settings.

Accessing the Antispam Cloud Portal

Learn what Antispam Cloud is and how it protects your Mweb email from spam, phishing, viruses, and unwanted messages. Understand the key features that help you manage your email security.

About Antispam Cloud

antispam

spam filtering

email security

quarantine

mweb email

reset password

login help

two step authentication

authenticator app

email management

whitelist

blacklist

Email settings

spam control

Follow these steps to retrieve your Antispam Cloud login link, create your password, and manage your spam filtering settings.

How to Access and Manage Your Spam Settings on Antispam Cloud

Outlook mailbox size limit

If your Mweb mailbox is larger than 50GB, Outlook may not sync all your mail because of a built-in file size limit. You can safely increase this limit in Windows to keep using Outlook without losing mail.

How To Use Outlook With a Mailbox Larger Than 50GB

mailbox quota warning

If you’ve received a mailbox quota warning from Mweb, it means your mailbox is almost full. Learn how to free up space safely or upgrade your mailbox storage.

Mailbox Quota Warning – What It Means and What to Do

SMTP server

If you’re unable to send emails while connected through Mweb, it’s likely because your email address is hosted by another provider (like Telkom). According to international RFC email standards, you must use your email provider’s SMTP server to send mail, not the one from your connection ISP. Update your outgoing mail settings to match your email provider to fix the issue.

Why You Can’t Send Mail When Connected Through Another ISP

If you’ve checked your IP address and noticed it’s listed on a PBL, don’t worry. This is normal for most home internet connections and doesn’t mean there’s a problem with your Mweb email service.

Why You Might See a PBL Listing When Checking Your IP

If your email fails to send due to a blacklisted IP, it could be caused by CGNAT on the network you’re using to connect, not by Mweb’s mail servers.

What Is CGNAT?

If your email domain isn’t hosted with Mweb, use your own provider’s SMTP details instead of smtp.mweb.co.za. This ensures your messages are sent correctly and keeps Mweb’s network secure for all users.

Why You Can’t Send Mail Using Mweb’s SMTP Server

Mweb Webmail Tasks

Before the mail upgrade, print your Mweb Webmail tasks. The new platform includes Tasks, but existing ones won’t move automatically.

How to Save Your Tasks in Mweb Webmail

Mweb Briefcase Backup

If you’ve stored files in your Mweb Webmail Briefcase, download them before the upgrade. Here’s how to back up your Briefcase files safely.

How to Back Up Briefcase Files in Mweb Webmail

When an email can’t be delivered, you may receive a bounce message (also called a Non-Delivery Report or NDR). These messages explain why delivery failed and whether the issue is temporary or permanent.

Understanding Bounce Messages in Email

Mweb Webmail Auto-complete

Address emails faster, type a few letters and pick the right contact from suggested matches.

Auto-complete

Mweb Webmail Compose

Open the composer, choose From/signature, add To/Cc/Bcc, write a clear subject, pick

Composing Email Messages

Mweb Webmail Flag

Mark messages that need attention, find them quickly, and keep flags in sync with supported apps.

Flag Email for Follow-Up

Mweb Webmail Send

Send, cancel or save a draft, attach files, set priority/receipts/flags, link files from Briefcase, and add inline images.

Sending a Message

Mweb Webmail Reply

Reply to the sender or everyone in the conversation, edit the subject/body, and send your response.

Replying to Email Messages

Mweb Webmail Forward

Forward a message to someone new, edit the subject/body if needed, and optionally set up auto-forwarding for all incoming mail.

Forwarding Email Messages

Mweb Webmail Forward Multiple

Send several emails at once by forwarding them together as attachments in a single message.

Forwarding Multiple Messages

Mweb Webmail Browsers

Which browsers and devices work best with Mweb Webmail, plus quick fixes.

Supported Browsers & Devices for Mweb Webmail

Mweb Mailbox Storage

Choose the mailbox size that fits your needs and how to request a change.

Upgrade or Change Mailbox Storage

Mweb Email Settings

One-page reference for IMAP/POP/SMTP hostnames, ports and authentication.

Email Server Settings

Mweb Mail Security

How Mweb protects your email and what you can do to stay safe.

Security & Privacy

Mweb Webmail

What Mweb Mail is, how to access it, and the key features that keep you organised and secure.

What Is Mweb Webmail?

Mweb Mailbox Features

Storage options, attachment size, security features, and built-in Webmail tools.

Mailbox Features

Mweb Webmail Delete Emails

Delete messages via the Delete button, right-click or the Del key; choose how deletion works, recover from Deleted Items, and learn about auto-clean.

Deleting Email Messages

Mweb Webmail Notifications

Get desktop notifications for new emails, calendar reminders and chats; learn how to allow, manage and unblock them.

Browser Notifications

Mweb Webmail Message Actions

See unread indicators, open messages in the preview pane or a pop-out, and use quick actions like reply, forward, move to Junk, mark/flag, trust or block, and download attachments.

Reading Email Messages

Mweb Mobile Email Setup

Mweb Email Setup Guide

Mweb Mail Not Sending

Fix issues stopping you from sending emails and ensure delivery.

Why Emails Are Not Sending

Mweb Mail Not Receiving

Troubleshoot why your inbox isn’t receiving new emails and what to check in Webmail.

Application Setup

Application Setup

What’s Trending Categories?

Why POP Mail Downloads Duplicate Emails

How to Release Email from Quarantine

How To Find Missing Email

Using the Continuity Tools in Antispam Cloud

Protection Tools on Antispam Cloud

Training Messages in Antispam Cloud