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Troubleshooting

If your fibre connection isn't working as expected, whether it's slow, unstable, or completely offline, follow these steps to troubleshoot before logging a fault.

Fibre Troubleshooting Guide

About Fibre

Learn the difference between a Fibre Network Operator (FNO) and an Internet Service Provider (ISP). Understand who installs your fibre and who supports your connection.

Who Does What – FNO vs ISP

Fibre internet delivers high-speed, reliable connectivity using fibre-optic cables that transmit data as light. This article explains how fibre works, from the core network to your home, and highlights the benefits over older technologies like ADSL. Learn how fibre is installed, what equipment is used, and why it’s the best choice for modern internet needs.

How Fibre Works

Hardware Setup

Fibre Routers

Manually configure your ZTE H3601P router with this easy-to-follow guide. Ideal if your router didn’t auto-configure or you prefer setting it up yourself.

Manual ZTE H3601P Setup Guide

The ZTE H3601P WiFi 6 router ensures a fast and reliable connection for your fibre service. This guide will walk you through the steps to set up your router and get connected to the internet.

Your Router Has Arrived!

Order Tracking

How to Track Your Order

Switching your Fibre line to Mweb is simple and straightforward. Follow these easy steps to complete the process:

How to Switch Your Fibre Line From Another Provider to Mweb

The Scan feature in the Mweb app helps to quickly identify and fix common WiFi issues at home with easy, step-by-step instructions. This tool offers simple guidance to improve connection quality, reduce congestion, and resolve network interference, making troubleshooting straightforward for all users.

How to Use the Scan Feature in the Mweb App to Troubleshoot Network Issues

ADSL

Having trouble with slow or unreliable WiFi? A weak WiFi signal can disrupt everything from streaming videos to browsing the internet. Here are a few simple steps you can take to improve your WiFi signal and get a more reliable connection.

How to Improve Your WiFi Signal

Outages and Troubleshooting

If you're experiencing slower-than-expected speeds with your Fibre internet connection, several factors could be affecting your connection. This help article provides step-by-step troubleshooting methods to identify and resolve common issues that may impact your fibre internet speed.

Troubleshooting Fibre Internet Speed Issues

Router Setup

Other Devices

Follow the easy step-by-step set up instructions to set up your TP-Link Deco E4/M4

How to Setup your TP-Link DECO E4/M4

Find out more about the Free-to-use Router

Free-to-use Router

Installation and Activation

Account and Billing

A step-by-step guide on how to Access the Vuma Reach Walled Garden and Update your payment details.

Vuma Reach Walled Garden

How to Change Your Vuma Reach WiFi Password

Follow the easy step-by-step set up instructions to set up your Zyxel EX3301 Fibre Router

How to Setup your Zyxel EX3301 Fibre Router

What to do in an Outage

Everything you need to know about Network Status Tool and Outage Notifications

How to get notified about Network Outages

Follow the easy step-by-step set up instructions to set up your TP-Link EC230-G1 Fibre Router

How to Setup your TP-Link EC230-G1 Fibre Router

Tips for staying safely connected when lightning season strikes

What to do in lightning Season?

Order Timing

Learn more about the timing from placing a fibre order to your internet connection going live

How long does Fibre installation and Router delivery take

Moving Home

Learn more about the steps to follow to move your Mweb Fibre product, if you are moving into a new home

How to move your Mweb Fibre product if you are moving into a new home

Fibre Terminology Crash Course Part 1 - The difference between GPON and Active Ethernet Networks

GPON VS Active Ethernet

Follow our series of short articles on Fibre Terminology and concepts and learn to troubleshoot your Internet problems like a pro.

Fibre Terminology Crash Course

Activation

A step by step guide to help you get your Fibre or LTE connected as quickly as possible.

Need help getting set up?

Follow the easy step-by-step set up instructions to set up your Mweb Wr-7010 Fibre Router

How to Setup your Mweb Wr7010 Fibre Router

We know the choice of which Fibre line speed is best for your home and family can be complicated. Read on for our recommendations, advice and some answers to the most frequently asked questions

The Different Fibre Line Speeds Explained

With so many benefits and deals there has never been a better time to get fast and reliable Fibre at home. We know the process can seem a little complicated and overwhelming, but don’t worry we’re here to make is as easy as possible. Keep in mind that the process for Vuma Reach, WebConnect and FrogfootAir products is a little different and does not include a router.

About the new Fibre installation process from Order to Activation

About LTE

With all of the new types of connectivity hitting the market, people often ask us what the difference is between Fibre and LTE. Read on to find out more.

Find out More about Fibre and LTE Products from Mweb

Our top self-help solutions you can try if your Internet connection stops working.

Common Internet Connection issues and helpful tips on how to solve them

Step by step instructions of how to test your Fibre, LTE or ADSL line speed.

How to Run a Speedtest from our website

Answers to this and all of your general frustration questions around load shedding and connectivity.

Why is Load Shedding affecting my Internet Connection?

Follow the easy step-by-step set up instructions to set up your Zyxel EMG-3525 Fibre Router

How to Setup Your Zyxel EMG-3525 Fibre Router

Tips for staying connected when the power is out

How to Stay Connected during a power outage

Find the Answers to all of your Vuma Reach Fibre questions

Struggling with slow fibre internet or outages? Our troubleshooting guide offers step-by-step solutions to fix connectivity issues, boost speeds, and get your fibre connection back on track quickly and easily.

Fibre Connection Troubleshooting: Resolve Slow Internet and Outages

Usage Management

About ADSL

About 5G

LTE Routers

VoIP Phones

5G Router

Check for Outages

How to Get Help

Login and Account Details

Managing User Profiles

Account Notifications

Billing Information

Returning Hardware

Reconnecting Your Service

About Mail

Managing Mail Settings

Application Setup

Mail

About Hosting and Domains

Setup and Management

Hosting and Domains

About  VOIP

Setup and Activation

VoIP

Bitdefender

Norton 360

Online Identity Protection

NordVPN

Security Tips

Other

Internet Security

Microsoft 365

Streaming Services

Online Store

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zte h3601p manual setup

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Mweb Fibre activation

ISP cancellation

switch Fibre provider

Mweb App

WiFi troubleshooting

Network Scan

Improve WiFi Performance

Connectivity Issues

Router Support

Wireless Diagnostics

Network Health

Speed Test

Internet Troubleshooting

e-rica

erica

If you have ordered a service with a sim card, such as LTE or 5G, you are legally required to complete RICA to register the sim card on your name before the service can be activated.

How to complete RICA for your LTE or 5G service

improve internet speed

router placement tips

boost internet performance

improve WiFi signal

boost WiFi

better WiFi speed

fix WiFi issues

WiFi interference

WiFi extender

WiFi coverage

WiFi signal strength

Slow Internet, Slow Connection, Slow Speeds, Speed Issues, Lagging Internet, Buffering, Slow Loading, Slow Download, Low Bandwidth, High Latency

Why are my speeds slow?

Slow speed

Free to use LTE Router

Learn more about the steps and what’s required when signing up for mweb 5g products on the mtn network.

Important Information When You Sign Up For Mweb 5G, Powered By MTN

Follow the easy step-by-step set up instructions to set up your ZTE MC801A 5G Router

How to Setup your ZTE MC801A 5G router

Easily setup usage notification intervals for Capped Data Products

How to Setup Usage Notifications on your Capped LTE, or ADSL service

Learn more about the steps and what’s required when signing up for mweb lte products on the Telkom network.

Important information when you sign up for Mweb LTE, powered by Telkom

Learn more about the steps and what’s required when signing up for mweb lte products on the mtn network.

Important information when you sign up for Mweb LTE, powered by MTN

TP-Link E230-G1

fibre setup

Router Guide

read more to view the list of the different lte routers that can be used when purchasing sim only lte products

LTE Routers that can be used with Sim only LTE products

You might have thought that ADSL was dead and wondering what Pure DSL products are about. Read on for answers to some of the most frequently asked questions.

Pure DSL products explained and compared to ADSL products

Speed

slow

Follow the easy step-by-step set up instructions to set up your ZTE MF 286C LTE router

Fibre

About Fibre

Installation and Activation

Moving Home

Router Setup

Troubleshooting

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Fibre Troubleshooting Guide

Who Does What – FNO vs ISP

How Fibre Works

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