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Fibre

Troubleshooting

If your fibre connection isn't working as expected, whether it's slow, unstable, or completely offline, follow these steps to troubleshoot before logging a fault.

Fibre Troubleshooting Guide

About Fibre

Learn the difference between a Fibre Network Operator (FNO) and an Internet Service Provider (ISP). Understand who installs your fibre and who supports your connection.

Who Does What – FNO vs ISP

Fibre internet delivers high-speed, reliable connectivity using fibre-optic cables that transmit data as light. This article explains how fibre works, from the core network to your home, and highlights the benefits over older technologies like ADSL. Learn how fibre is installed, what equipment is used, and why it’s the best choice for modern internet needs.

How Fibre Works

Hardware Setup

Fibre Routers

Manually configure your ZTE H3601P router with this easy-to-follow guide. Ideal if your router didn’t auto-configure or you prefer setting it up yourself.

Manual ZTE H3601P Setup Guide

The ZTE H3601P WiFi 6 router ensures a fast and reliable connection for your fibre service. This guide will walk you through the steps to set up your router and get connected to the internet.

Your Router Has Arrived!

Order Tracking

How to Track Your Order

Switching your Fibre line to Mweb is simple and straightforward. Follow these easy steps to complete the process:

How to Switch Your Fibre Line From Another Provider to Mweb

The Scan feature in the Mweb app helps to quickly identify and fix common WiFi issues at home with easy, step-by-step instructions. This tool offers simple guidance to improve connection quality, reduce congestion, and resolve network interference, making troubleshooting straightforward for all users.

Troubleshoot Network Issues with Mweb App

Fixed Wireless

ADSL

Having trouble with slow or unreliable WiFi? A weak WiFi signal can disrupt everything from streaming videos to browsing the internet. Here are a few simple steps you can take to improve your WiFi signal and get a more reliable connection.

How to Improve Your WiFi Signal

Outages and Troubleshooting

If you're experiencing slower-than-expected speeds with your Fibre internet connection, several factors could be affecting your connection. This help article provides step-by-step troubleshooting methods to identify and resolve common issues that may impact your fibre internet speed.

Troubleshooting Fibre Internet Speed Issues

Router Setup

Other Devices

Follow the easy step-by-step set up instructions to set up your TP-Link Deco E4/M4

How to Setup your TP-Link DECO E4/M4

Find out more about the Free-to-use Router

Free-to-use Router

Follow the easy step-by-step set up instructions to set up your Zyxel EX3301 Fibre Router

How to Setup your Zyxel EX3301 Fibre Router

What to do in an Outage

Everything you need to know about Network Status Tool and Outage Notifications

How to get notified about Network Outages

Follow the easy step-by-step set up instructions to set up your TP-Link EC230-G1 Fibre Router

How to Setup your TP-Link EC230-G1 Fibre Router

Tips for staying safely connected when lightning season strikes

What to do in lightning Season?

Installation and Activation

Order Timing

Learn more about the timing from placing a fibre order to your internet connection going live

How long does Fibre installation and Router delivery take

Fibre Terminology Crash Course Part 1 - The difference between GPON and Active Ethernet Networks

GPON VS Active Ethernet

Follow our series of short articles on Fibre Terminology and concepts and learn to troubleshoot your Internet problems like a pro.

Fibre Terminology Crash Course

Activation

A step by step guide to help you get your Fibre or LTE connected as quickly as possible.

Need help getting set up?

Follow the easy step-by-step set up instructions to set up your Mweb Wr-7010 Fibre Router

How to Setup your Mweb Wr7010 Fibre Router

We know the choice of which Fibre line speed is best for your home and family can be complicated. Read on for our recommendations, advice and some answers to the most frequently asked questions

The Different Fibre Line Speeds Explained

With so many benefits and deals there has never been a better time to get fast and reliable Fibre at home. We know the process can seem a little complicated and overwhelming, but don’t worry we’re here to make is as easy as possible. Keep in mind that the process for Vuma Reach, WebConnect and FrogfootAir products is a little different and does not include a router.

About the new Fibre installation process from Order to Activation

About LTE

With all of the new types of connectivity hitting the market, people often ask us what the difference is between Fibre and LTE. Read on to find out more.

Find out More about Fibre and LTE Products from Mweb

Our top self-help solutions you can try if your Internet connection stops working.

Common Internet Connection Issues & Fixes

Step by step instructions of how to test your Fibre, LTE or ADSL line speed.

How to Run a Speedtest from our website

Answers to this and all of your general frustration questions around load shedding and connectivity.

Why is Load Shedding affecting my Internet Connection?

Follow the easy step-by-step set up instructions to set up your Zyxel EMG-3525 Fibre Router

How to Setup Your Zyxel EMG-3525 Fibre Router

Tips for staying connected when the power is out

How to Stay Connected during a power outage

Learn about fibre internet, including speeds, benefits, installation process, and how fibre connectivity improves your home or business internet performance.

About Fibre | Fibre Internet Speeds, Benefits & Setup

Learn how Mweb fibre installation and activation works. Step-by-step guide to booking, setup, router connection, and getting your fibre internet live quickly.

Mweb Fibre Installation & Activation Guide

Moving home? Learn how to transfer your Mweb fibre internet, check coverage, schedule installation, and stay connected with a smooth relocation process.

Mweb Moving Home

Moving Home

Learn how to set up your Mweb router for internet access, including step-by-step instructions for connecting, configuring, and securing your home network.

Router Setup for Mweb Internet

Struggling with slow fibre internet or outages? Our troubleshooting guide offers step-by-step solutions to fix connectivity issues, boost speeds, and get your fibre connection back on track quickly and easily.

Fibre Connection Troubleshooting: Resolve Slow Internet and Outages

Billing

Set-up

Vuma Reach

Telkom LTE

Usage Management

About 5G

About ADSL

Fixed Wireless Routers

Mesh WiFi Devices

VoIP Phones

Check for Outages

How to Get Help

Login and Account Details

Managing User Profiles

Account Notifications

Billing Information

Returning Hardware

Reconnecting Your Service

Account and Billing

About Mail

Webmail

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Application Setup

Managing Mail Settings

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Mail

About Hosting and Domains

Setup and Management

Hosting and Domains

About  VOIP

Setup and Activation

VoIP

Bitdefender

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Online Identity Protection

NordVPN

Security Tips

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Internet Security

Getting Started

Account & Security

Billing & Payments

Products & Services

Connectivity & Network

Support & Help

Mobile App

Microsoft 365

Streaming Services

Online Store

More Products

LTE upgrade

Telkom migration

APN Settings

Find out what to expect during your Telkom LTE upgrade, what's improving, when your service may be interrupted, and what to do once the migration is complete.

What to Expect During Your Telkom LTE Upgrade

Missed Vuma Reach payment

Learn what happens if you miss a Vuma Reach payment, how it affects your service and how to get back online.

What Happens If You Miss a Vuma Reach Payment?

Vuma Reach service suspended

Learn how to restore your Vuma Reach Fibre service if it has been suspended due to a missed payment.

Vuma Reach Service Suspended: What to Do

Vuma Reach no internet connection

Troubleshoot your Vuma Reach Fibre connection with these simple steps before contacting Support.

Vuma Reach: No Internet Connection

Vuma Reach billing

Learn how Vuma Reach billing works, including your first payment, recurring payments and what happens if a payment is missed.

Vuma Reach Billing Explained

Update Vuma Reach card payment

Learn how to update your payment card or retry a failed Vuma Reach payment to restore your service.

Updating or Retrying a Vuma Reach Card Payment

Vuma Reach Fibre Box lights

Learn what the lights on your Vuma Reach Fibre Box mean and how to identify common connection problems.

Understanding Your Vuma Reach Fibre Box Lights

Focus keyphrase: Vuma Reach WiFi setup

Learn how to find your WiFi details, connect your devices and change your WiFi password.

Setting Up Your Vuma Reach Fibre Box and WiFi

Moving home with Vuma Reach Fibre

Moving home? Here's what happens to your Vuma Reach Fibre service and what you need to do before you relocate.

Moving Home with Your Vuma Reach Fibre Service

Pay for Vuma Reach Fibre service

Learn about the different ways to pay for your Vuma Reach Fibre service and keep your connection active.

How to Pay for Your Vuma Reach Service

Slow Vuma Reach Fibre speeds

Learn how to troubleshoot slow Vuma Reach Fibre speeds and improve your WiFi performance.

Experiencing Slow Speeds on Vuma Reach

Getting started with Vuma Reach Fibre

Find out what happens after you sign up for Vuma Reach Fibre, from placing your order to getting connected.

Getting Started with Vuma Reach: From Order to Set-up

Vuma Reach Fibre coverage

Check whether Vuma Reach Fibre is available at your address before placing your order.