How to Chat With Mweb Support

Updated 5 December 20241 min read

Mweb's live chat support is a quick and convenient way to resolve your queries, whether they are related to technical issues, billing, or sales.

Here’s how you can get in touch using live chat.

Accessing Live Chat on the Mweb App

1. Download the Mweb App:
   • For Android devices, download the app from the Google Play Store.
   • For iOS devices, download the app from the Apple App Store.
   • For Huawei devices, download the app from the Huawei AppGallery.
2. Log In:
   • Use your Mweb account credentials to log into the app.
3. Start a Chat:
   • Tap Live Chat at the bottom of the app.

Using Live Chat on the Website

1. Visit the Mweb Site:
   • Go to www.mweb.co.za
2. Locate the Chat Icon:
   • Look for the live chat widget at the bottom right of the page (available during business hours).
3. Start Chatting:
   • A support agent will respond shortly to assist you.