How Fibre Works

• Fibre internet is a high-speed broadband connection that uses fibre-optic cables to transmit data as light signals. This technology is significantly faster and more stable than traditional ADSL or copper-based internet.

  How It Works

  Fibre-optic cables contain ultra-thin strands of glass or plastic that carry data using pulses of light. This allows for rapid transmission with minimal delay, making fibre ideal for high-bandwidth activities.

  Key components of a fibre connection:

  • Fibre to the Home (FTTH): Fibre cables run directly to your home or building.

  • Optical Network Terminal (ONT): A device installed in your home that connects the fibre line to your router.

  • Router: Distributes the internet throughout your home via WiFi or Ethernet.

  Benefits of Fibre

  • Super-Fast Speeds: Perfect for seamless streaming, gaming, and remote work.

  • Reliable Connection: Less affected by weather or distance-related issues.

  • Low Latency: Great for real-time use like video calls and online gaming.

  • Future-Proof: Ready for increasing data demands and future technologies.

  Who Does What – FNO vs ISP

  Fibre internet involves two key players: the Fibre Network Operator (FNO) and the Internet Service Provider (ISP). Each has distinct responsibilities.

  FNO Responsibilities:

  • Laying and maintaining fibre cables

  • Trenching and external installation work

  • Installing the ONT inside your home

  • Repairing fibre line faults

  ISP Responsibilities (That’s Us – Mweb):

  • Activating and managing your fibre package

  • Supplying and supporting your WiFi router
    (Excludes Vuma Reach and Web Connect packages)

  • Handling your account, billing, and service upgrades

  • Providing customer support and logging faults with the FNO

  If there's ever an issue, Mweb is your single point of contact, we’ll log and manage any faults with the FNO on your behalf.