About Fibre

Installation and Activation

Moving Home

Router Setup

Troubleshooting

Fibre

Billing

Set-up

Vuma Reach

About LTE

Telkom LTE

Activation

Usage Management

Fixed Wireless

About 5G

About ADSL

ADSL

Connectivity

Fibre Routers

Fixed Wireless Routers

Mesh WiFi Devices

VoIP Phones

Other Devices

Hardware Setup

Check for Outages

What to do in an Outage

How to Get Help

Outages and Troubleshooting

How to Track Your Order

Order Timing

Order Tracking

Login and Account Details

Managing User Profiles

Account Notifications

Billing Information

Returning Hardware

Reconnecting Your Service

Account and Billing

About Mail

Webmail

Antispam Cloud

Application Setup

Managing Mail Settings

Security

Mail

About Hosting and Domains

Setup and Management

Hosting and Domains

About  VOIP

Setup and Activation

VoIP

Bitdefender

Norton 360

Online Identity Protection

NordVPN

Security Tips

Other

Internet Security

Getting Started

Account & Security

Billing & Payments

Products & Services

Connectivity & Network

Support & Help

Mobile App

Microsoft 365

Streaming Services

Online Store

More Products

Set up my Router

Check for outages

Track my order

Check my bill

Test my speed

Home - Top Links Section

How to access and use your online Mweb Account

Where to find your settings

Help Videos

LTE upgrade

Telkom migration

APN Settings

Find out what to expect during your Telkom LTE upgrade, what's improving, when your service may be interrupted, and what to do once the migration is complete.

What to Expect During Your Telkom LTE Upgrade

DMARC policy

DMARC

can't send mail

unable to send mail

Learn about the iafrica.com email security update taking effect on 1 September 2026, who needs to make changes, and how to keep your email working correctly.

iafrica.com Email Security Update: What You Need to Know

Missed Vuma Reach payment

Learn what happens if you miss a Vuma Reach payment, how it affects your service and how to get back online.

What Happens If You Miss a Vuma Reach Payment?

Vuma Reach service suspended

Learn how to restore your Vuma Reach Fibre service if it has been suspended due to a missed payment.

Vuma Reach Service Suspended: What to Do

Vuma Reach no internet connection

Troubleshoot your Vuma Reach Fibre connection with these simple steps before contacting Support.

Vuma Reach: No Internet Connection

Vuma Reach billing

Learn how Vuma Reach billing works, including your first payment, recurring payments and what happens if a payment is missed.

Vuma Reach Billing Explained

Update Vuma Reach card payment

Learn how to update your payment card or retry a failed Vuma Reach payment to restore your service.

Updating or Retrying a Vuma Reach Card Payment

Vuma Reach Fibre Box lights

Learn what the lights on your Vuma Reach Fibre Box mean and how to identify common connection problems.

Understanding Your Vuma Reach Fibre Box Lights

Focus keyphrase: Vuma Reach WiFi setup

Learn how to find your WiFi details, connect your devices and change your WiFi password.

Setting Up Your Vuma Reach Fibre Box and WiFi

Moving home with Vuma Reach Fibre

Moving home? Here's what happens to your Vuma Reach Fibre service and what you need to do before you relocate.

Moving Home with Your Vuma Reach Fibre Service

Pay for Vuma Reach Fibre service

Learn about the different ways to pay for your Vuma Reach Fibre service and keep your connection active.

How to Pay for Your Vuma Reach Service

Slow Vuma Reach Fibre speeds

Learn how to troubleshoot slow Vuma Reach Fibre speeds and improve your WiFi performance.

Experiencing Slow Speeds on Vuma Reach

Getting started with Vuma Reach Fibre

Find out what happens after you sign up for Vuma Reach Fibre, from placing your order to getting connected.

Getting Started with Vuma Reach: From Order to Set-up

Vuma Reach Fibre coverage

Check whether Vuma Reach Fibre is available at your address before placing your order.

Checking Vuma Reach Fibre Coverage

You may not receive Mweb SMS messages, OTPs or password reset codes if the SMS number has been blocked on your phone. This guide shows you which SMS number to unblock based on your mobile provider and how to check if the number is blocked.

Not receiving SMS messages from Mweb?

Learn how to allow, manage, unblock, and dismiss browser notifications in Mweb WebMail.

How to Manage Browser Notifications in Mweb WebMail

Learn how your Mweb WebMail language setting affects folder names, email apps, PST imports, browser display and duplicate folders.

Languages, Protocols and Clients

email password

password

change password

Log in to your Mweb online account to update your Mweb email password under My Email Accounts. After saving the new password, remember to update it on all email apps and devices.

How to Change Your Mweb Email Password

returning Mweb router

returning router

returning

Learn how to return your Mweb router or rental hardware when cancelling a service and what happens if equipment is not returned.

Track Mweb order

Track your Mweb fibre or router order online. Learn how to check your order status quickly using your Online Account.

Track Your Order

upgrade mailbox Mweb

Upgrade your Mweb mailbox in a few simple steps using your Online Account.

How to Upgrade Your Mailbox in Your Online Account

You can now sync your Mweb email calendar with Outlook on a Windows PC. Because Outlook does not support CalDAV calendars on its own, you’ll need to install the free Outlook CalDAV Synchronizer add-on and link it using your Mweb email details.

Sync Your Mweb Calendar With Outlook on Windows

Missing Sent Items

sent emails missing after configuration change

Missing sent emails after updating your mail settings? Learn why sent items disappear after configuration changes and how to check if they were stored locally or on the server.

Why Sent Emails Can Go Missing After a Mail Configuration Change

ZTE K12 LTE router setup

Set up your Mweb ZTE K12 LTE router in minutes. Learn how to insert your SIM, connect to WiFi, and get online with LTE quickly.

Set Up Your ZTE K12 LTE Router

ZTE H3601P mesh setup

Learn how to set up and pair your ZTE H3601P mesh unit to improve WiFi coverage in your home.

How to Pair Your ZTE H3601P Mesh Device

mweb mobile app navigation

Learn how to move around the Mweb Mobile App and quickly find billing, products, support, and network tools.

Navigating the Mweb Mobile App

mweb mobile app login

Learn how to log in to the Mweb Mobile App using your email or username, mobile number, or biometrics, and what to do if you can’t log in.

Logging In to the Mweb Mobile App

mweb mobile app

Learn how to download, log in, and start managing your Mweb account using the Mweb Mobile App.

Getting Started With the Mweb Mobile App

default from address webmail

Set your preferred sending address by choosing an alias in Settings > Account > Default From Address and saving the change. New emails will be sent from that address automatically. This only affects webmail sending.

How to Set an Email Alias as Your Primary Sending Address

missing email

No Sent items

Sent items

After the email migration, some customers may see two Sent folders in Outlook. This happens because the old and new email platforms use different names for the Sent Items folder. Your sent emails have not been deleted. They are still in your mailbox and can be found by checking both the Sent and Sent Items folders.

Why Your Sent Emails May Appear Missing After the Migration

Outlook POP fix

Learn how to fix POP issues in Outlook by creating a new profile while keeping your existing PST file and all your mail safe.

Fixing POP Mail That Will Not Download in Outlook

roaming IP blacklist

roaming

IP blacklist

blacklist

Find out if your roaming or non-Mweb connection IP is blacklisted and learn how to access your mailbox through Webmail.

Check If Your IP Is Blacklisted

pop mail duplicates

If your POP mailbox keeps downloading old emails or creating duplicates, the problem is caused by how POP works. POP is a legacy protocol and does not sync reliably across devices.

Why POP Mail Downloads Duplicate Emails

release quarantined mail

Learn how to find and release email held in the Antispam Cloud quarantine. Follow simple steps to recover missing messages and allow trusted senders.

How to Release Email from Quarantine

email not received

find lost email

Mweb Mail

spam quarantine

email troubleshooting

If you are expecting an email that has not arrived, there are a few quick checks you can do to find out what happened. Emails can be delayed, filtered, or blocked for different reasons, and this guide will help you track them down.

How To Find Missing Email

Learn how to use Antispam Cloud’s Continuity tools to view queued mail, manage delivery delays, and send email when your normal mail service is offline.

Using the Continuity Tools in Antispam Cloud

Managing email security is much easier when you know where everything lives. The Protection section in Antispam Cloud gives you quick access to tools that help you view logs, allow trusted senders, block unwanted senders, and check your spam quarantine.

Protection Tools on Antispam Cloud

Hello, how can we help you?