Understanding VoIP Minute Allocation

• VoIP (Voice over Internet Protocol) services provide you with a convenient way to make calls. Here’s everything you need to know about how your VoIP minutes are allocated and managed:

• Local Call Minutes

  • Proration: Local minutes are prorated upon activation of your VoIP service.
  • Depletion: These minutes are depleted on a per-minute basis.
  • Carry-Over: Unused local minutes do not carry over to the next billing cycle.
  • Hard Cap: Once your allocated local minutes are used up, a hard cap is applied to prevent further charges.
  • Top-Ups: You can purchase additional local minutes through:
    • Mweb App
    • Online Account via the Mweb Website.
    • Mweb Billing.

  Note: Local minute top-ups expire 60 days from the date of purchase if not used.

  International Calls

  • International calls are not included in your default allocation and require a top-up.
  • Purchasing Top-Ups:
    • Contact Mweb Billing.
    • Use your Online Account via the Mweb Website to add international minutes.

  Note: International call top-ups also expire 60 days from the date of purchase if not used.

  How to Manage Your VoIP Service

  1. Use the Mweb App or Online Account to manage your VoIP service.
  2. View your VoIP minute balance and purchase additional minutes if needed.
  3. Contact Mweb Billing for assistance with any other queries.

  By understanding how VoIP minutes are allocated and managed, you can make the most of your service without any surprises.