About Fibre

Installation and Activation

Moving Home

Router Setup

Troubleshooting

Fibre

About LTE

Activation

Usage Management

About ADSL

ADSL

About 5G

Connectivity

Fibre Routers

LTE Routers

VoIP Phones

Other Devices

5G Router

Hardware Setup

Check for Outages

What to do in an Outage

How to Get Help

Outages and Troubleshooting

How to Track Your Order

Order Timing

Order Tracking

Login and Account Details

Managing User Profiles

Account Notifications

Billing Information

Returning Hardware

Reconnecting Your Service

Account and Billing

About Mail

Managing Mail Settings

Application Setup

Mail

About Hosting and Domains

Setup and Management

Hosting and Domains

About  VOIP

Setup and Activation

VoIP

Bitdefender

Norton 360

Online Identity Protection

NordVPN

Security Tips

Other

Internet Security

Microsoft 365

Streaming Services

Online Store

More Products

Set up my Router

Check for outages

Track my order

Check my bill

Test my speed

Home - Top Links Section

How to access and use your online Mweb Account

Where to find your settings

Help Videos

Quickly learn how to upload documents to Mweb using the Mweb App or Live Chat, from any PC or mobile device.

How to Upload Documents to Mweb

If your fibre connection isn't working as expected, whether it's slow, unstable, or completely offline, follow these steps to troubleshoot before logging a fault.

Fibre Troubleshooting Guide

Learn the difference between a Fibre Network Operator (FNO) and an Internet Service Provider (ISP). Understand who installs your fibre and who supports your connection.

Who Does What – FNO vs ISP

fibre internet

Fibre internet delivers high-speed, reliable connectivity using fibre-optic cables that transmit data as light. This article explains how fibre works, from the core network to your home, and highlights the benefits over older technologies like ADSL. Learn how fibre is installed, what equipment is used, and why it’s the best choice for modern internet needs.

How Fibre Works

zte h3601p manual setup

mweb router configuration

manual router setup

fibre router settings

zte router pppoe

mweb fibre setup

zte h3601p configuration

Manually configure your ZTE H3601P router with this easy-to-follow guide. Ideal if your router didn’t auto-configure or you prefer setting it up yourself.

Manual ZTE H3601P Setup Guide

A quick guide on Spam scores and their placements.

Understanding Spam Scores and Email Placement

Quickly send your email quarantine reports. Follow our simple instructions to maintain email security and keep your system protected. Learn how now.

How to send a Quarantine Report for Mail

Long file names in email attachments can trigger security filters, preventing your message from being delivered. This article explains why this happens and how you can resolve the issue.

Understanding Long File Name Restrictions in Email Attachments

The ZTE H3601P WiFi 6 router ensures a fast and reliable connection for your fibre service. This guide will walk you through the steps to set up your router and get connected to the internet.

Your Router Has Arrived!

Step by step instructions of how to set up Exchange ActiveSync for Outlook

How to Set Up Exchange ActiveSync for Outlook

sending

email error

rejected

How to Troubleshoot Email Sending problems

Step by step instructions of how to set up your Mweb mailbox on your Android Phone using Outlook

How to Set Up Your Mweb Email on the Outlook App for Android

switch to Mweb

Fibre migration

fast internet

reliable internet

Mweb Fibre activation

ISP cancellation

switch Fibre provider

Switching your Fibre line to Mweb is simple and straightforward. Follow these easy steps to complete the process:

How to Switch Your Fibre Line From Another Provider to Mweb

VoIP minutes

local call minutes

international call top-ups

Mweb VoIP

VoIP proration

VoIP top-ups

online account

Mweb call services

VoIP (Voice over Internet Protocol) services provide you with a convenient way to make calls. Here’s everything you need to know about how your VoIP minutes are allocated and managed:

Understanding VoIP Minute Allocation

This guide will walk you through the steps to extract message headers from various email programs.

How to Provide Message Headers When Reporting Spam

Mweb Live Chat

Instant Mweb Support

How to Chat With Mweb Support

Chat with Mweb

Mweb's live chat support is a quick and convenient way to resolve your queries, whether they are related to technical issues, billing, or sales.

Easy steps to Allow or Restrict the Downloading of Junk Folder Messages to Your Email Client.

How to Allow or Restrict the Downloading of the Junk Folder Messages to Your Email Client

Everything you need to know on how to download and restore your website using cPanel Backups

cPanel Backups

Mweb App

WiFi troubleshooting

Network Scan

Improve WiFi Performance

Connectivity Issues

Router Support

Wireless Diagnostics

Network Health

Speed Test

Internet Troubleshooting

The Scan feature in the Mweb app helps to quickly identify and fix common WiFi issues at home with easy, step-by-step instructions. This tool offers simple guidance to improve connection quality, reduce congestion, and resolve network interference, making troubleshooting straightforward for all users.

How to Use the Scan Feature in the Mweb App to Troubleshoot Network Issues

Follow these easy instructions to configure your Mweb VoIP service using Zoiper on an Android device.

How to Set Up Zoiper for Mweb VoIP (Android)

Zoiper setup

Mweb VoIP configuration

VoIP setup guide

Zoiper Mweb

VoIP app configuration

SIP account setup

Mweb VoIP support

VoIP troubleshooting

Zoiper test call

VoIP registration

Follow these easy instructions to configure your Mweb VoIP service using Zoiper on an Apple device.

How to Set Up Zoiper for Mweb VoIP on an Apple device

Wireless network

Mesh network

Mesh network setup

Home Network

Router alternatives

Eliminate dead zones

Mesh WiFi

WiFi coverage

Whole-home WiFi

Seamless WiFi

WiFi system

improve WiFi signal

WiFi extenders

Smart home WiFi

If you’ve ever had trouble with weak or spotty WiFi in certain areas of your home, you’re not alone. WiFi signals can struggle to reach every corner of your house, especially if you have multiple floors, thick walls, or a large property. That’s where Mesh WiFi comes in.

What is Mesh WiFi?

WiFi

2.4GHz

5GHz

Internet Speed

Wireless Connection

WiFi Frequency

WiFi Range

Streaming

Online Gaming

Smart Home Devices

When setting up your WiFi, you might come across two different WiFi options: 2.4GHz and 5GHz. Here’s what you need to know to choose the best option for your needs.

Understanding the Difference Between 2.4GHz and 5GHz WiFi

If you have ordered a service with a sim card, such as LTE or 5G, you are legally required to complete RICA to register the sim card on your name before the service can be activated.

How to complete RICA for your LTE or 5G service

MwebSupport

BillingQueries

FibreSupport

CustomerService

SalesEnquiries

TechnicalSupport

AccountHelp

ContactMweb

MwebComplaints

LiveChatSupport

InternetHelp

MwebEscalations

PhoneSupport

EmailSupport

FibreEnquiries

HelpCentre

MwebAssistance

At Mweb, we make it easy for you to get the help you need. Whether you have a payment query, need help managing your account, troubleshooting a connection, or making changes to your products, we’ve got several ways for you to contact us, fast and hassle-free.

Easy Ways to Contact Us

Hello, how can we help you?

Connectivity

Hardware Setup

Outages and Troubleshooting

Order Tracking

Account and Billing

Mail

Hosting and Domains

VoIP

Internet Security

More Products

Browse our video tutorials

How to access and use your online Mweb Account

Where to find your settings

What's Trending

View more articles

How to Upload Documents to Mweb

Fibre Troubleshooting Guide

Who Does What – FNO vs ISP

Products

Other

Support

Customers

Contact Us