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About LTE

Activation

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About ADSL

ADSL

About 5G

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Fibre Routers

LTE Routers

VoIP Phones

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5G Router

Hardware Setup

Check for Outages

What to do in an Outage

How to Get Help

Outages and Troubleshooting

How to Track Your Order

Order Timing

Order Tracking

Login and Account Details

Managing User Profiles

Account Notifications

Billing Information

Returning Hardware

Reconnecting Your Service

Account and Billing

About Mail

Application Setup

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About Hosting and Domains

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Hosting and Domains

About  VOIP

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Home - Top Links Section

How to access and use your online Mweb Account

Where to find your settings

Help Videos

When an email can’t be delivered, you may receive a bounce message (also called a Non-Delivery Report or NDR). These messages explain why delivery failed and whether the issue is temporary or permanent.

Understanding Bounce Messages in Email

vuma reach

Payments

Easypay

Shoprite

Checkers

Ackermans

Clicks

Pick n Pay

Woolworths

Capitec

Kazang

Internet payments

Fibre payments

Customers on Vuma Reach now have more convenient ways to pay. Payments are handled through the Easypay network, giving you access to a wide range of in-store and online options.

How to Pay for Your Vuma Reach Service

Mweb Webmail Browsers

Which browsers and devices work best with Mweb Webmail, plus quick fixes.

Supported Browsers & Devices for Mweb Webmail

Mweb Mailbox Storage

Choose the mailbox size that fits your needs and how to request a change.

Upgrade or Change Mailbox Storage

Mweb Email Settings

One-page reference for IMAP/POP/SMTP hostnames, ports and authentication.

Email Server Settings

Mweb Mail Security

How Mweb protects your email and what you can do to stay safe.

Security & Privacy

Mweb Webmail

What Mweb Mail is, how to access it, and the key features that keep you organised and secure.

What Is Mweb Webmail?

Mweb Mailbox Features

Storage options, attachment size, security features, and built-in Webmail tools.

Mailbox Features

Mweb Mobile Email Setup

Configure your Mweb Mail account on Android or iOS.

How to Set Up Email on Mobile Devices (Android & iOS)

Mweb Email Setup Guide

Follow these quick steps to add Mweb Mail to popular email apps.

Step-by-Step Guides for Common Clients (Outlook, Gmail App, Apple Mail)

Mweb Mail Not Sending

Fix issues stopping you from sending emails and ensure delivery.

Why Emails Are Not Sending

Mweb Mail Not Receiving

Troubleshoot why your inbox isn’t receiving new emails and what to check in Webmail.

Why Emails Are Not Being Received

Mweb Mail Spam

Prevent legitimate emails from landing in Spam and make sure future messages arrive in your inbox.

Why Emails Go to Spam and How to Stop It

Clear Webmail Cache

Improve Webmail performance by clearing your browser cache.

How to Clear Browser Cache and Cookies for Webmail

email scams

Learn how to identify and avoid email scams, including phishing, fake invoices, and prize notifications, to keep your Mweb account safe.

How to Recognise and Avoid Email Scams

Report Mweb Spam

Report suspicious or unwanted emails to Mweb for investigation.

How to Report Spam or Phishing Emails

Use these settings to configure Mweb Mail on Outlook, Apple Mail and more.

Email Settings for Mail Applications

Mweb Mail Sending Rules

Learn about Mweb’s mail sending rules, security measures, and how to avoid blocked messages.

Mail Sending Rules and Guidelines

IMAP vs POP

The difference between IMAP and POP, when to use each, and how to switch safely.

Understanding IMAP vs POP

debit order dates

We collect debit orders on the 1st, 27th, or the last working day of each month. You can choose the date that suits you best, or make a manual payment in your Mweb Online Account.

Debit Order Dates and Payment Options

Just 3 easy steps to login to Zimbra Webmail and use your Mweb Mailbox

How to log Into Your Mweb Mailbox With Zimbra Webmail

This article provides a step-by-step guide on how to set up an Out of Office (Vacation) Reply in Zimbra Webmail. Learn how to compose your auto-reply message, set specific start and end dates, and configure options for internal and external senders to professionally manage email expectations while you're away.

How to Set Up an Out of Office (Vacation) Reply in Zimbra

This article provides a comprehensive guide on how to effectively organise your Zimbra inbox using folders and tags. Learn step-by-step how to create and manage folders for categorizing emails, and how to apply flexible tags for enhanced searchability and workflow, helping you maintain a clean and efficient email environment.

How to Organise Your Zimbra Inbox with Folders and Tags

This article explains how to mark unwanted emails as spam in Zimbra webmail. It details the simple right-click process and emphasizes how this action actively helps train the mail platform's spam detection heuristics, contributing to improved spam filtering for all users. Includes a reference to the Zimbra login guide.

How to Mark Emails as Spam in Zimbra and Help Improve Spam Detection

Learn how to check your mailbox storage usage in Mweb Webmail powered by Zimbra. This article guides you through identifying your current usage and quota, and offers tips to manage your mailbox size effectively to prevent email issues.

How to Check Your Mailbox Capacity in Mweb Webmail

Learn how to access and use your new Mweb Online Account. From checking your balance to managing services and tracking orders, everything is now easier to find and use in one place.

Welcome to Your New Mweb Online Account

Quickly learn how to upload documents to Mweb using the Mweb App or Live Chat, from any PC or mobile device.

How to Upload Documents to Mweb

If your fibre connection isn't working as expected, whether it's slow, unstable, or completely offline, follow these steps to troubleshoot before logging a fault.

Fibre Troubleshooting Guide

Learn the difference between a Fibre Network Operator (FNO) and an Internet Service Provider (ISP). Understand who installs your fibre and who supports your connection.

Who Does What – FNO vs ISP

fibre internet

Fibre internet delivers high-speed, reliable connectivity using fibre-optic cables that transmit data as light. This article explains how fibre works, from the core network to your home, and highlights the benefits over older technologies like ADSL. Learn how fibre is installed, what equipment is used, and why it’s the best choice for modern internet needs.

How Fibre Works

zte h3601p manual setup

mweb router configuration

manual router setup

fibre router settings

zte router pppoe

mweb fibre setup

zte h3601p configuration

Manually configure your ZTE H3601P router with this easy-to-follow guide. Ideal if your router didn’t auto-configure or you prefer setting it up yourself.

Manual ZTE H3601P Setup Guide

A quick guide on Spam scores and their placements.

Understanding Spam Scores and Email Placement

Quickly send your email quarantine reports. Follow our simple instructions to maintain email security and keep your system protected. Learn how now.

How to send a Quarantine Report for Mail

Long file names in email attachments can trigger security filters, preventing your message from being delivered. This article explains why this happens and how you can resolve the issue.

Understanding Long File Name Restrictions in Email Attachments

The ZTE H3601P WiFi 6 router ensures a fast and reliable connection for your fibre service. This guide will walk you through the steps to set up your router and get connected to the internet.

Your Router Has Arrived!

connection

lights

This guide will help you understand the common light patterns and what they may indicate.

Understanding Your Fibre ONT Lights

Step by step instructions of how to set up Exchange ActiveSync for Outlook

How to Set Up Exchange ActiveSync for Outlook

sending

email error

rejected

How to Troubleshoot Email Sending problems

Step by step instructions of how to set up your Mweb mailbox on your Android Phone using Outlook

How to Set Up Your Mweb Email on the Outlook App for Android

switch to Mweb

Fibre migration

fast internet

reliable internet

Mweb Fibre activation

ISP cancellation

switch Fibre provider

Switching your Fibre line to Mweb is simple and straightforward. Follow these easy steps to complete the process:

How to Switch Your Fibre Line From Another Provider to Mweb

VoIP minutes

local call minutes

international call top-ups

Mweb VoIP

VoIP proration

VoIP top-ups

online account

VoIP (Voice over Internet Protocol) services provide you with a convenient way to make calls. Here’s everything you need to know about how your VoIP minutes are allocated and managed:

Understanding VoIP Minute Allocation

Hello, how can we help you?