Mweb Help CentreOutages
MwebHome page

How to Login With the Mweb Mobile App

3 min read5 steps

Welcome to the guide for logging in with the Mweb Mobile App. This guide ensures you have all the necessary steps to access your account quickly and securely.

What You Will Need

  • Contact Username and Password: These were sent to you via SMS when you first signed up.
  • Access to Your Mobile Number: Ensure you can receive a One-Time PIN (OTP).
  • Mweb Mobile App: installed on your device. You can download it from:
Google Play Store for Android devices
Apple App Store for iOS devices
Huawei App Gallery for Huawei devices

  1. Open the App

    • Launch the Mweb Mobile App by tapping on the Mweb icon from your home screen.
    • Choose whether or not to share your location with the Mweb App. (We use location services to assist in providing you with relevant information about outages and network coverage).

  2. Enter Your Login Details

    • Tap the Log In button.
    • If you’ve forgotten your username, tap Create a Profile and follow the prompts which will lead you to recovering your Username.
    • To reset your password, tap Forgot Password? and follow the recovery steps.
    • On the login screen, enter your Username or Email Address and Password

  3. Choose Access Level

    • Full access allows you to edit and manage your account. To protect your account a One Time Pin (OTP) will be sent to your cellphone. Enter it on the next screen and select Verify
    • Restricted access is a read only view of limited, non-sensitive portions of your account information and does not allow trusted device setup, or the use of biometrics

  4. Trusted Device Prompt

    • Making this your trusted device means that you will not be prompted for an OTP when signing on with this device
    • It also allows you to setup Biometrics for faster login on the next screen
    • Press Yes, make this device trusted if this is the phone you will use to manage your Mweb account

  5. Setup Biometrics

    • If you have chosen to trust this device you can also optionally use the existing biometrics on your phone (face or fingerprint recognition) for an even faster login experience.
    • Press on Biometrics, if available, or Press on Skip for now to finish signing in.

Troubleshooting Tips

  • Incorrect Login Details: Double-check your username and password. Ensure Caps Lock is off and that there are no extra spaces.
  • App Not Working: Ensure your app is updated to the latest version. Restart your device and try again.

FAQs

What is Full vs Restricted Access?
  • Full Access: Default mode to manage Mweb services with sensitive information, available after OTP verification or from a trusted device.
  • Restricted Access: Limited view of basic settings, used when OTP verification isn’t possible.
What is a Trusted Device?
  • A device you’ve marked as trusted after logging in with OTP. No further OTPs will be required for this device.
Can I Have Multiple Trusted Devices?
  • No, only one trusted device is allowed per username and mobile number combination. Adding a new trusted device will remove trust from the old one.
What if I Have Multiple Accounts on One Mobile Number?
  • You can switch between accounts in the app. OTP verification is required when switching accounts for added security.

Was this article helpful?