How to update your account details

Updated 23 May 20221 min read6 steps

Changed your address, telephone or email address and need to update your Mweb Account?

Simply login to our self-service portal at www.mweb.co.za and follow the easy guide below:

If you’re not sure how to log in you can follow the steps in this guide.

1. Open the Account Details Screen

   Once you are logged in, select Admin -> Account Details from the menu bar.

   

2. Expand Sections to View or Edit

   Click on the down arrow to expand the section you wish to view or update.

   

3. Account Details

   Expand the Account details section to view your personal information and update your contact details.

   

4. Update Physical Address Details

   Update your Address Details, if required

   

5. Update Postal Address Details

   You can select ‘Same as Physical Address’ to quickly update your Postal Address

   

6. Save your changes

   If your changes are correct, click on Update Customer Data to save them.
   
   Clicking on Close will cancel all edits you have made to your details.

   

For Security Reasons personal details such as the name and ID number of the account owner cannot be edited and can only be changed by initiating a change of ownership process with our Client Services team.

Your registered OTP number can be edited on the User Profiles page, if you still have access to the previous number.