Login and Account Details

How to update your account details

  • Changed your address, telephone or email address and need to update your Mweb Account?

    Simply login to our self-service portal at and follow the easy guide below:

  • If you’re not sure how to log in you can follow the steps in this guide.
  • Step 1 of 6

    Open the Account Details Screen

    Once you are logged in, select Admin -> Account Details from the menu bar.

  • For Security Reasons personal details such as the name and ID number of the account owner cannot be edited and can only be changed by initiating a change of ownership process with our Client Services team.

    Your registered OTP number can be edited on the User Profiles page, if you still have access to the previous number.