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How to complete RICA for your LTE or 5G service

2 min read11 steps

To activate your LTE or 5G service, South African law requires you to complete the RICA (Regulation of Interception of Communications and Provision of Communication-Related Information Act) process. Follow these simple steps online to get it done quickly and easily.

What you will need to complete RICA:

1. Cellphone, laptop or PC (Performs best on a cellphone)

2. Valid ID document, ID card or Passport

3. Proof of address (not older than 3 months)


*Note that RICA must be completed by the applicants themselves

Upon the successful application for a sim card service with Mweb, you will receive a link via SMS or WhatsApp to complete the RICA process. Only after RICA has been completed will any hardware be delivered.

This link is only valid for 24 hours, so please complete the process soonest. If your link has expired, please contact Mweb for assistance.

  1. Step 1: Accept the Terms and Conditions

    Start by accepting the terms and conditions. Tick both consent boxes and select Accept to proceed.

  2. Step 2: Choose Your Identification Type

    Select whether you'll use your South African ID or Passport.

  3. Step 3: Enter Your ID or Passport Number

    Type your identification number and click Submit.

  4. Step 4: Upload or Take a Photo of Your ID

    Choose to upload a copy or take a photo using your device’s camera.

  5. Step 5: Frame the ID Document Correctly

    Make sure your ID is clear and fits within the on-screen borders.

  6. Step 6: Select the ID Type

    Pick the type of ID you are submitting (Green ID Book or Smart ID Card).

  7. Step 7: Capture the ID Document

    Align your ID in the frame and take a photo.

  8. Step 8: Take a Selfie

    Use your device’s camera to take a clear, well-lit profile photo.

  9. Step 9: Enter Your Address

    Fill in your full residential address using the provided fields.

  10. Step 10: Upload Proof of Address

    Upload a document that confirms your address (e.g. utility bill, bank statement, or retail bill, dated within the last 3 months).

  11. Step 11: Submit

    Click Complete to submit your documents. Your order will be processed once your details have been validated.

Need help?
Chat to us on Live Chat or call us on 087 700 5000.

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