Easy Ways to Contact Us

• At Mweb, we make it easy for you to get the help you need. Whether you have a payment query, need help managing your account, troubleshooting a connection, or making changes to your products, we’ve got several ways for you to contact us, fast and hassle-free.
  
  Here's how you can connect with Mweb, no matter the query:

• Sales Queries? We’re here to Help!
  

  Need to add a product, switch to Fibre, or adjust your current subscription? Choose one of these easy ways to reach us:

  
  

  Mweb App: Make changes on the go.
  

  Customer Zone: Make changes online.

  Call Billing: Speak to us directly at 0877005000.

  • Monday to Friday: 08:00 – 19:00
  • Saturday: 08:00 – 13:00
  • Sunday: CLOSED
  • Public holidays: 08:00 – 13:00

• Billing Queries? Contact Us Today!

  Need to download statements, query invoices, update payment details or reconnect your account? Here's how to get assistance:
  

  
  

  Mweb App: Easily do it yourself on the go.
  Customer Zone: Make changes online.
  Call Billing: Reach us at 0877002121.

  • Monday to Friday: 08:00 – 17:00
  • Saturday: CLOSED
  • Sunday: CLOSED
  • Public holidays: CLOSED

• Tech Support Queries? We've Got You Covered!
  

  Experiencing a connectivity issue or need troubleshooting tips? Reach out through these options:

  
  

  Help Centre: Find guides and solutions online.
  Mweb App: Tap "Live Chat" to get support.
  Tech Support: Reach us at 0877000777.
  

  • Monday to Friday: 07:30 – 20:00
  • Saturday: 08:00 - 18:00
  • Sunday: 08:00 - 18:00
  • Public holidays: 08:00 - 18:00

• Thank you for choosing Mweb!