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How to Get Help

Easy Ways to Contact Us: Sales, Billing & Technical

  • At Mweb, we make it easy for you to get the help you need. Whether you have a payment query, need help managing your account, troubleshooting a connection, or making changes to your products, we’ve got several ways for you to contact us, fast and hassle-free.

    Here’s how you can connect with Mweb, no matter your query:

  • Sales Queries? We’re Here to Help!

    Need to add a product, switch to Fibre, or adjust your current subscription? Choose one of these easy ways to reach us:

    Mweb App: Make changes on the go.
    Customer Zone: Make changes online.
    Call Sales: Speak to us directly at 087 700 5000.
    • Monday to Friday: 08:00 – 19:00
    • Saturday: 08:00 – 13:00
    • Sunday: CLOSED
    • Public holidays: 08:00 – 13:00
  • Billing Queries? Contact Us Today!

    Need to download statements, query invoices, update payment details or reconnect your account? Here's how to get assistance:

    Mweb App: Easily do it yourself on the go.
    Customer Zone:
    Make changes online.
    Call Billing:
    Reach us at 087 700 2121.
    • Monday to Friday: 08:00 – 17:00
    • Saturday: CLOSED
    • Sunday: CLOSED
    • Public holidays: CLOSED
  • Tech Support Queries? We've Got You Covered!

    Experiencing a connectivity issue or need troubleshooting tips? Reach out through these options:

    Help Centre: Find guides and solutions online.
    Mweb App: Tap "Help Me" to get support.
    Tech Support: Reach us at 087 700 0777.
    • Monday to Friday: 07:30 – 20:00
    • Saturday: 08:00 - 18:00
    • Sunday: 08:00 - 18:00
    • Public holidays: 08:00 - 18:00
  • We value your time and aim to resolve your concerns as efficiently as possible. Thank you for choosing Mweb!

MWEB