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Connectivity

About 5G

Learn more about the steps and what’s required when signing up for mweb 5g products on the mtn network.

Mweb 5G Sign-Up Info | MTN

Router Setup

About Fibre

Installation and Activation

Moving Home

Troubleshooting

Fibre

Billing

Set-up

Vuma Reach

About LTE

Telkom LTE

Activation

Usage Management

Fixed Wireless

About ADSL

ADSL

Fibre Routers

Fixed Wireless Routers

Mesh WiFi Devices

VoIP Phones

Other Devices

Hardware Setup

Check for Outages

What to do in an Outage

How to Get Help

Outages and Troubleshooting

How to Track Your Order

Order Timing

Order Tracking

Login and Account Details

Managing User Profiles

Account Notifications

Billing Information

Returning Hardware

Reconnecting Your Service

Account and Billing

About Mail

Webmail

Antispam Cloud

Application Setup

Managing Mail Settings

Security

Mail

About Hosting and Domains

Setup and Management

Hosting and Domains

About  VOIP

Setup and Activation

VoIP

Bitdefender

Norton 360

Online Identity Protection

NordVPN

Security Tips

Other

Internet Security

Getting Started

Account & Security

Billing & Payments

Products & Services

Connectivity & Network

Support & Help

Mobile App

Microsoft 365

Streaming Services

Online Store

More Products

LTE upgrade

Telkom migration

APN Settings

Find out what to expect during your Telkom LTE upgrade, what's improving, when your service may be interrupted, and what to do once the migration is complete.

What to Expect During Your Telkom LTE Upgrade

Missed Vuma Reach payment

Learn what happens if you miss a Vuma Reach payment, how it affects your service and how to get back online.

What Happens If You Miss a Vuma Reach Payment?

Vuma Reach service suspended

Learn how to restore your Vuma Reach Fibre service if it has been suspended due to a missed payment.

Vuma Reach Service Suspended: What to Do

Vuma Reach no internet connection

Troubleshoot your Vuma Reach Fibre connection with these simple steps before contacting Support.

Vuma Reach: No Internet Connection

Vuma Reach billing

Learn how Vuma Reach billing works, including your first payment, recurring payments and what happens if a payment is missed.

Vuma Reach Billing Explained

Update Vuma Reach card payment

Learn how to update your payment card or retry a failed Vuma Reach payment to restore your service.

Updating or Retrying a Vuma Reach Card Payment

Vuma Reach Fibre Box lights

Learn what the lights on your Vuma Reach Fibre Box mean and how to identify common connection problems.

Understanding Your Vuma Reach Fibre Box Lights

Focus keyphrase: Vuma Reach WiFi setup

Learn how to find your WiFi details, connect your devices and change your WiFi password.

Setting Up Your Vuma Reach Fibre Box and WiFi

Moving home with Vuma Reach Fibre

Moving home? Here's what happens to your Vuma Reach Fibre service and what you need to do before you relocate.

Moving Home with Your Vuma Reach Fibre Service

Pay for Vuma Reach Fibre service

Learn about the different ways to pay for your Vuma Reach Fibre service and keep your connection active.

How to Pay for Your Vuma Reach Service

Slow Vuma Reach Fibre speeds

Learn how to troubleshoot slow Vuma Reach Fibre speeds and improve your WiFi performance.

Experiencing Slow Speeds on Vuma Reach

Getting started with Vuma Reach Fibre

Find out what happens after you sign up for Vuma Reach Fibre, from placing your order to getting connected.

Getting Started with Vuma Reach: From Order to Set-up

Vuma Reach Fibre coverage

Check whether Vuma Reach Fibre is available at your address before placing your order.

Checking Vuma Reach Fibre Coverage

If your fibre connection isn't working as expected, whether it's slow, unstable, or completely offline, follow these steps to troubleshoot before logging a fault.

Fibre Troubleshooting Guide

Learn the difference between a Fibre Network Operator (FNO) and an Internet Service Provider (ISP). Understand who installs your fibre and who supports your connection.

Who Does What – FNO vs ISP

fibre internet

Fibre internet delivers high-speed, reliable connectivity using fibre-optic cables that transmit data as light. This article explains how fibre works, from the core network to your home, and highlights the benefits over older technologies like ADSL. Learn how fibre is installed, what equipment is used, and why it’s the best choice for modern internet needs.

How Fibre Works

zte h3601p manual setup

mweb router configuration

manual router setup

fibre router settings

zte router pppoe

mweb fibre setup

zte h3601p configuration

Manually configure your ZTE H3601P router with this easy-to-follow guide. Ideal if your router didn’t auto-configure or you prefer setting it up yourself.

Manual ZTE H3601P Setup Guide

The ZTE H3601P WiFi 6 router ensures a fast and reliable connection for your fibre service. This guide will walk you through the steps to set up your router and get connected to the internet.

Your Router Has Arrived!

switch to Mweb

Fibre migration

fast internet

reliable internet

Mweb Fibre activation

ISP cancellation

switch Fibre provider

Switching your Fibre line to Mweb is simple and straightforward. Follow these easy steps to complete the process:

How to Switch Your Fibre Line From Another Provider to Mweb

Mweb App

WiFi troubleshooting

Network Scan

Improve WiFi Performance

Connectivity Issues

Router Support

Wireless Diagnostics

Network Health

Speed Test

Internet Troubleshooting

The Scan feature in the Mweb app helps to quickly identify and fix common WiFi issues at home with easy, step-by-step instructions. This tool offers simple guidance to improve connection quality, reduce congestion, and resolve network interference, making troubleshooting straightforward for all users.

Troubleshoot Network Issues with Mweb App

e-rica

erica

If you have ordered a service with a sim card, such as LTE or 5G, you are legally required to complete RICA to register the sim card on your name before the service can be activated.

How to complete RICA for your LTE or 5G service

improve internet speed

router placement tips

boost internet performance

improve WiFi signal

boost WiFi

better WiFi speed

fix WiFi issues

WiFi interference

WiFi extender

WiFi coverage

WiFi signal strength

Having trouble with slow or unreliable WiFi? A weak WiFi signal can disrupt everything from streaming videos to browsing the internet. Here are a few simple steps you can take to improve your WiFi signal and get a more reliable connection.

How to Improve Your WiFi Signal

Slow Internet, Slow Connection, Slow Speeds, Speed Issues, Lagging Internet, Buffering, Slow Loading, Slow Download, Low Bandwidth, High Latency

Why are my speeds slow?

Slow speed

If you're experiencing slower-than-expected speeds with your Fibre internet connection, several factors could be affecting your connection. This help article provides step-by-step troubleshooting methods to identify and resolve common issues that may impact your fibre internet speed.

Troubleshooting Fibre Internet Speed Issues

Follow the easy step-by-step set up instructions to set up your TP-Link Deco E4/M4

How to Setup your TP-Link DECO E4/M4

Find out more about the Free-to-use Router

Free to use LTE Router

Free-to-use Router

Follow the easy step-by-step set up instructions to set up your Zyxel EX3301 Fibre Router

How to Setup your Zyxel EX3301 Fibre Router

Everything you need to know about Network Status Tool and Outage Notifications

How to get notified about Network Outages

Easily setup usage notification intervals for Capped Data Products

Set Up Usage Alerts for LTE & ADSL

Learn more about the steps and what’s required when signing up for mweb lte products on the Telkom network.

Mweb LTE Sign-Up Info | Telkom

Learn more about the steps and what’s required when signing up for mweb lte products on the mtn network.

Mweb LTE Sign-Up Info | MTN

TP-Link E230-G1

fibre setup

Router Guide

Follow the easy step-by-step set up instructions to set up your TP-Link EC230-G1 Fibre Router

How to Setup your TP-Link EC230-G1 Fibre Router

Tips for staying safely connected when lightning season strikes

What to do in lightning Season?

Learn more about the timing from placing a fibre order to your internet connection going live

How long does Fibre installation and Router delivery take

read more to view the list of the different lte routers that can be used when purchasing sim only lte products

LTE Routers that can be used with Sim only LTE products

5G