LTE FAQs

No. Your Mweb LTE SIM is meant for an approved LTE router only. Don't use it in a cellphone, tablet, MiFi device or any router that isn't approved for the network, because it may stop your service from working.

No. Fixed LTE is designed for the service address you gave when you signed up. MTN Fixed LTE services are location-locked, so the SIM is linked to that address. If you move the router to another address, the service may be locked and stop working.

If your router was moved, or the SIM was used in a device that isn't approved, the network may lock your service. Contact us to request an unlock. The request is sent to MTN and can take up to 24 hours to complete.

No. LTE doesn't need a fibre line, phone line or installation. It connects wirelessly using an LTE router and SIM card.

Usually not. LTE doesn't need drilling, cabling or installation work. All you need is power for the router and coverage at your address.

Your SIM usually activates once it's delivered, inserted into an approved LTE router and connected to the network. In some cases, activation can take up to 24 hours.

Yes. LTE SIM cards must be RICA verified before you can use them. You may need your South African ID, passport or valid identity document, and proof of address. See how to complete RICA for your LTE or 5G service.

Yes, but only if it's approved for the network. Check the approved routers on the MTN network before inserting your SIM. An unapproved router may not connect, or may get your service locked.

It depends on your network. If your router came from Mweb, the APN should already be set up. If you need to set it manually, use the guide for your network and router: Telkom LTE APN, MTN LTE APN on a Huawei B618 or MTN LTE APN on a Huawei B612.

It depends on your LTE Product. Log in to your Online Account to check your usage, available data and top-up options.

It depends on your LTE Product and network. Check your Product details in your Online Account.

LTE speeds vary and can change during the day. Your speed depends on signal strength, distance from the nearest tower, network congestion, weather, router placement, the number of connected devices, and whether you're on WiFi or a network cable.

• Restart your LTE router.
• Move the router closer to a window, higher up and away from thick walls, metal objects and microwaves.
• Test in different rooms to find the best signal.
• Run a speed test on a computer plugged into the router with a network cable.
• Pause devices that are streaming, downloading or updating.
• Check whether your data has run out.

If the cable speed is much better than your WiFi speed, the issue is WiFi coverage in your home, not your LTE connection.

It can be, depending on signal quality, network congestion and latency. For the best experience, place the router where the signal is strongest, connect your console or PC with a network cable, and avoid downloads while you play. A low, stable ping matters more than download speed.

Fibre is usually the better option if it's available at your address, because it's generally faster, more stable and better for heavy use. LTE is a good alternative when fibre isn't available or you want a simple wireless setup.

LTE suits you if fibre isn't available, you want plug-and-play internet without installation, you use it for browsing, streaming, email and working from home, and you have good LTE coverage at your address.

LTE may not suit you if you need very low latency for competitive gaming, you have poor coverage at your address, you use very large amounts of data, you need the most stable connection possible, or you plan to move the router between addresses.