Getting connected with Vuma Reach is simple. Once you've confirmed that your address is covered, we'll guide you through the rest of the process, from placing your order to getting online.
Step 1: Check Coverage
Before you can sign up, you'll need to make sure Vuma Reach is available at your address.
See Checking Vuma Reach Fibre Coverage for step-by-step instructions.
Step 2: Choose Your Package and Sign Up
Once your address is confirmed as covered:
- Select the Vuma Reach package that best suits your needs.
- Complete the online sign-up form.
- Pay securely using your debit or credit card to confirm your order.
Need more time to pay?
If you're not ready to pay immediately, you have 14 days to complete your payment.
To do this:
- Log in to my.mweb.co.za using the username and password sent to you by SMS after signing up.
- Select Messages.
- Select Complete Payment.
- Follow the secure payment process to finalise your order.
If payment isn't received within 14 days, your order will expire and you'll need to place a new order.
Step 3: Installation
Once your payment has been received, we'll arrange your installation with Vumatel.
On installation day, the technician will:
- Bring the Fibre cable into your home.
- Install your Fibre Box (ONT).
- Test that the Fibre connection is working.
There are no installation or connection fees, and you don't need a separate router. The Fibre Box (ONT) includes built-in WiFi.
Step 4: Activation
After the installation is complete, we'll activate your service.
Once activation has been completed, we'll send you an SMS and an email confirming that your service is ready to use.
See Setting Up Your Vuma Reach Fibre Box and WiFi to connect your devices.
Good to Know
- You can connect up to 10 devices to your Vuma Reach WiFi network at the same time.
- Vuma Reach is a prepaid Fibre service billed every 30 days.
- You can manage your account, payments and personal details through my.mweb.co.za.
For more information about payments, see Vuma Reach Billing Explained.
