Updating or Retrying a Vuma Reach Card Payment

Updating or Retrying a Vuma Reach Card Payment

• If your Vuma Reach payment didn't go through, or you need to use a different bank card, you can update your payment details or retry your payment in just a few steps.

  Update Your Card Details

  If you've received a new bank card or want to use a different card for future recurring payments:

  1. Connect to your Vuma Reach WiFi.
  2. Open a web browser. If your service has been suspended, you'll automatically be redirected to the Vuma Reach payment page.
  3. Select My Account.
  4. Select Update Card.
  5. Enter your new card details.
  6. Select Save Card Details.

  Your new card will be used for future recurring payments.

  Please note: You may be asked to complete a card verification before your new card can be used.

  Retry a Failed Payment

  If your last payment failed:

  1. Connect to your Vuma Reach WiFi.
  2. Open a web browser.
  3. If your service is suspended, you'll automatically be redirected to the payment page.
  4. Select the option to Retry Payment.
  5. Follow the secure payment process to complete your payment.

  Once your payment has been approved, your service will usually reconnect within 15 minutes.

  Payment Page Not Opening?

  If you aren't redirected automatically, try opening any website in your browser while connected to your Vuma Reach WiFi.

  If you're still unable to access the payment page, contact Mweb Support for assistance.

  Need More Help?

  If you're experiencing ongoing payment problems, our Support Team will be happy to assist.