How to Get Help

How to Log a Query with the Mweb Mobile App

  • Everyone needs a little help now and then, and it’s never far from your fingertips with the new Mweb Mobile App.

    Need to log a billing query, follow up on an open fibre fault, or send us a picture of what the dog did to the ONT?

    Find out how in the guide below:

  • If you don’t already have the Mweb Mobile App download it from your favourite App Store and follow this guide to get started.

  • Step 1 of 5

    The Queries Screen

    • The Queries screen presents you with your Open queries at the top, if you have any, and the Log a Query Button
    • Your previously closed queries are in the scrollable list further down