How to Change Your Mweb Email Password

Updated 25 June 20261 min read6 steps

This guide shows you how to update the password for your Mweb email address in your online account.

Before you start

Your new email password must:

• Include at least 1 number
• Include at least 1 capital letter
• Include at least 1 lowercase letter
• Include at least 1 special character, either @ or !
• Be 8 to 15 characters long

Example format: Mwebmail1@

Do not use this exact example as your password.

1. Log in to your Mweb online account

   Go to:

   my.mweb.co.za

   Log in using your mobile number, email address, username, or Google login.

   If you use mobile or email login, you will receive a one-time PIN. Enter the PIN to continue.

2. Go to My Email Accounts

   Once logged in, open the menu on the left.

   Select:

   My Services
   Then choose:
   My Email Accounts

3. Open the mailbox settings

   You will see your Mweb email accounts.

   Find the email address you want to update and click the action wheel next to it.

   This will open the Mailbox Settings window.

4. Open Access Details

   In the Mailbox Settings window, click:

   Access Details

   This section shows the email username, email domain, password fields, and the webmail service login link.

5. Enter your new password

   Enter your new password in the password field.

   Re-enter the same password in the confirmation field.

   Make sure the password follows the rules shown above.

6. Save your changes

   Click Save.

   Your Mweb email password will now be updated.
   

Important

After changing your email password, you must also update the password on any device or app where your Mweb email is set up.

This includes:

• Outlook
• Apple Mail
• Gmail app
• Mobile phones
• Tablets
• Any other email program

If you do not update the saved password on these devices, your email will stop sending or receiving.