How to Reconnect Your Service

• We understand that life can get busy and sometimes managing payments can slip between the cracks. Staying connected is essential, and we’re here to guide you through the process of getting your internet service back online quickly and easily.

  If your service has been suspended due to non-payment, here’s everything you need to know about the reconnection process:

• Option 1: Log into Your Account – Immediate Reconnection

  This is the fastest way to restore your internet service:

  1. Log in to your account on our website.
  2. Make a payment using your debit/credit card.

  Your service will be reconnected within one hour after the payment is processed.

• Why this works: Debit and credit card payments are verified instantly by our system, enabling automatic reconnection without manual intervention.

• Option 2: EFT Payment – Quick Verification Required

  If you prefer using an EFT payment method, follow these steps:

  1. Make an EFT payment through your bank.
  2. Submit your proof of payment (POP) via the Mweb App or log into your account on the website.
  3. Call us on 087 700 2121 to verify the payment.

  After manual verification, your service will be reconnected.

• Why this works: Manual verification ensures payment accuracy, which is why this option may take slightly longer than card payments.

• Need Help?

  If you have any questions or need further assistance, our support team is here to help. Reach out to us at 087 700 2121.

• We look forward to helping you stay connected!