Login and Account Details

How to Login with your Mweb Account on our Website

  • Whether you want to upgrade your fibre line, sign up for a VoIP service, or check the status of your open query, you can get it all done on our self service website.

    Simply navigate to and follow the easy guide below:
  • Step 1 of 4

    Find your master account username and password

    Locate the SMS you received with your master account login details.

    Note the username and password down in a secure location for future use.

  • You can sign in with either your username, or the email address you used when you created your account.
  • If your account details aren’t working you can click on the forgot password? Option to try and retrieve them.

    You can always regain access to your account as long as you are the account owner, are registered for one time PIN and know your master account username, or the email address you associated with it.