Understanding Your Vuma Reach Fibre Box Lights
Your Vuma Reach Fibre Box (ONT) has several indicator lights that show the status of your Fibre connection. Knowing what each light means can help you quickly identify whether your service is working normally or if there's a problem.
What the Lights Mean
| Light | Normal Status | What It Means |
|---|---|---|
| Power | Solid On | The Fibre Box is powered on. |
| PON | Solid On | Your Fibre connection is active and communicating with the network. |
| LOS | Off | No Fibre signal problem has been detected. |
| WLAN | Solid or Flashing | WiFi is enabled and available. Flashing indicates wireless activity. |
| LAN 1 - LAN 4 | Off (unless a device is connected) | Indicates an active wired connection on that LAN port. |
| TEL | Off | Telephone services are not used on Vuma Reach. |
| WPS | Off | WPS isn't active. It will only light up during WPS pairing. |
What If Something Doesn't Look Right?
Power Light Is Off
Your Fibre Box isn't receiving power.
Try the following:
- Make sure the power cable is securely connected.
- Check that the wall socket is switched on.
- Test the wall socket with another device if necessary.
PON Light Is Off or Flashing
This usually indicates that the Fibre Box isn't communicating correctly with the Fibre network.
Restart the Fibre Box. If the PON light doesn't become solid after a few minutes, contact Mweb Support.
LOS Light Is On or Flashing
LOS stands for Loss of Signal.
This means your Fibre Box isn't receiving a Fibre signal from the network. This is usually caused by a Fibre fault rather than a problem inside your home.
Please contact Mweb Support for assistance.
WLAN Light Is Off
Your WiFi network may be disabled.
If you're unable to connect wirelessly, try restarting the Fibre Box. If the WLAN light remains off, contact Mweb Support.
Still Need Help?
If your Fibre Box lights appear normal but you're still unable to connect to the internet, see Vuma Reach: No Internet Connection for additional troubleshooting steps.
If possible, have a photo of your Fibre Box lights ready when contacting Support. This can help us identify the issue more quickly.
Red or flashing LOS light? A fault will need to be logged. See What Happens When a Vuma Reach Fault Is Logged? for turnaround times and what to expect.
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