Setting Up Your Vuma Reach Fibre Box and WiFi

Updated 29 July 20262 min read

Once your Vuma Reach service has been activated, you can connect your devices using the WiFi details for your Fibre Box (ONT). You can also view or change your WiFi password at any time.

Find Your WiFi Details

You can view your current WiFi network name (SSID) and password using either your Mweb Online Account or the Mweb App.

Using Your Mweb Online Account

1. Log in to my.mweb.co.za.
2. Select My Products.
3. Select View Products.
4. Click the gear icon next to your Vuma Reach service.
5. Under WiFi Details, select the Show Password icon to view your WiFi password.

Using the Mweb App

1. Open the Mweb App and sign in.
2. Select your Vuma Reach service.
3. Tap View More Details.
4. Select WiFi Details.
5. Tap View Password to display your current WiFi password.

Change Your WiFi Password

You can change your WiFi password whenever you like.

From Your Mweb Online Account

1. Follow the steps above to open WiFi Details.
2. Enter your new WiFi password.
3. Confirm the password.
4. Select Save.

From the Mweb App

1. Open WiFi Details.
2. Select View Password.
3. Enter your new password.
4. Save your changes.

Important: After changing your WiFi password, you'll need to reconnect all of your devices using the new password.

Connect Your Devices

1. Open the WiFi settings on your device.
2. Select your Vuma Reach WiFi network.
3. Enter your WiFi password.
4. Wait for your device to connect.

Your Vuma Reach Fibre Box supports up to 10 connected devices at the same time.

Good to Know

• Your Fibre Box (ONT) has WiFi built in, so you don’t need a separate router. It can’t be replaced with your own router.
• Your Fibre Box uses 2.4 GHz WiFi only. It has good range, but it’s more sensitive to interference from microwaves and cordless phones.
• Keep your Fibre Box upright and in an open, central spot for the best WiFi.

Need Help Connecting?

If you're unable to connect to the internet after following these steps, see Vuma Reach: No Internet Connection for troubleshooting guidance.

WiFi keeps disconnecting? See Vuma Reach Connection Keeps Dropping? Here’s What to Do.