Moving Home with Your Vuma Reach Fibre Service
If you're moving home, there are a few important things to know about your Vuma Reach Fibre service before you relocate.
Leave the Fibre Box Behind
Your Vuma Reach Fibre Box (ONT) is installed as part of the Fibre infrastructure at your current address.
Do not remove or take the Fibre Box with you when you move. It must remain at the property.
Check Coverage at Your New Address
Before making any arrangements, check whether Vuma Reach is available at your new address.
See Checking Vuma Reach Fibre Coverage for step-by-step instructions.
Cancel Your Current Service
Your Vuma Reach service can’t be moved to a new address. Cancel it in your Online Account at my.mweb.co.za. Vuma Reach needs one full calendar month’s notice, and there’s no cancellation fee. Your service stays on until the last day of the month after you cancel, so plan your cancellation around your moving date.
Sign Up at Your New Address
Sign up at your new address for whichever service is available there. If it’s Vuma Reach, a technician will install a Fibre Box (ONT) at your new home if one isn’t already there, just like a new Vuma Reach installation.
For more information, see Getting Started with Vuma Reach: From Order to Set-up.
What If Vuma Reach Isn’t Available?
Check which other Mweb services are available at your new address and sign up for the one that suits you.
Billing During Your Move
You pay for your notice month at your old address. To avoid paying for two services at once, time your cancellation so your notice month ends around your moving date.
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