How to complete RICA for your LTE or 5G service

• To activate your LTE or 5G service, South African law requires you to complete the RICA (Regulation of Interception of Communications and Provision of Communication-Related Information Act) process. Follow these simple steps online to get it done quickly and easily.

• What you will need to complete RICA:

  1. Cellphone, laptop or PC (Performs best on a cellphone)

  2. Valid ID document, ID card or Passport
  

  3. Proof of address (not older than 3 months)
  

  
  *Note that RICA must be completed by the applicants themselves
  

• Upon the successful application for a sim card service with Mweb, you will receive a link via SMS or WhatsApp to complete the RICA process. Only after RICA has been completed will any hardware be delivered.
  
• This link is only valid for 24 hours, so please complete the process soonest. If your link has expired, please contact Mweb for assistance.

  
  

• Step 1: Accept the Terms and Conditions

  Start by accepting the terms and conditions. Tick both consent boxes and select Accept to proceed.

  

• Step 2: Choose Your Identification Type

  Select whether you'll use your South African ID or Passport.

  

• Step 3: Enter Your ID or Passport Number

  Type your identification number and click Submit.
  

  

• Step 4: Upload or Take a Photo of Your ID

  Choose to upload a copy or take a photo using your device’s camera.
  

  

• Step 5: Frame the ID Document Correctly

  Make sure your ID is clear and fits within the on-screen borders.

  

• Step 6: Select the ID Type

  Pick the type of ID you are submitting (Green ID Book or Smart ID Card).

  

• Step 7: Capture the ID Document

  Align your ID in the frame and take a photo.
  

  

• Step 8: Take a Selfie

  Use your device’s camera to take a clear, well-lit profile photo.

  

• Step 9: Enter Your Address

  Fill in your full residential address using the provided fields.

  

• Step 10: Upload Proof of Address

  Upload a document that confirms your address (e.g. utility bill, bank statement, or retail bill, dated within the last 3 months).
  

  

• Step 11: Submit

  Click Complete to submit your documents. Your order will be processed once your details have been validated.

  

• Need help?
  Chat to us on Live Chat or call us on 087 700 5000.