Track Your Order

Updated 4 May 20261 min read3 steps

Check your Mweb order status in a few simple steps.

You can easily track your fibre or router order directly from your Online Account, without needing to contact support.

Step-by-Step: Track Your Order

1. Log in to your Online Account

   Go to https://my.mweb.co.za and sign in using your Mweb details or your Google account.

   

2. Go to “My Orders”

   

   From the left-hand menu, click:
   My Services > My Orders

3. View Your Current and Previous Orders

   

   In the My Orders section, you’ll see:

   • Your Order Number
   • The product you ordered (for example, Fibre)
   • The Order Status (for example, Provisioning)
   • The order date

Understanding Your Order Status

Here’s what the most common statuses mean:

• Provisioning
  Your service is being set up and prepared for activation
• In progress
  Your order is actively being worked on
• Awaiting installation
  The fibre provider is scheduling your installation
• Out for delivery
  Your router is on the way
• Completed
  Your service is active and ready to use

Good to Know

• Fibre orders depend on the fibre network operator, so timelines can vary
• Provisioning typically happens after installation or router delivery
• You’ll also receive important updates via SMS and email

Quick Summary

To track your order:

1. Log in to your Online Account
2. Go to My Services > My Orders
3. Check your order under Current Orders