Why Emails Go to Spam and How to Stop It

Updated 27 August 20251 min read4 steps

1. Train your inbox

   • In Spam/Junk, select the email and choose Not Spam.

   • Add the sender to your address book.

2. Check Quarantine

   • Security filtering may hold suspicious emails in Quarantine.

   • Review and release legitimate messages.

3. Review filters and block list

   • In Webmail, check Filters/Rules that might move or delete messages.

   • Remove any blocked senders that shouldn’t be blocked.

4. Ask the sender to follow good practice

   • Keep messages under 35 MB.

   • Avoid spam-trigger patterns (excessive links, misleading subjects).

   • Mweb senders should follow Mail Sending Rules and Guidelines (SMTP 587 with authentication).