Why Emails Go to Spam and How to Stop It

• 1) Train your inbox

  • In Spam/Junk, select the email and choose Not Spam.
  • Add the sender to your address book.

  2) Check Quarantine

  • Security filtering may hold suspicious emails in Quarantine.
  • Review and release legitimate messages.

  3) Review filters and block list

  • In Webmail, check Filters/Rules that might move or delete messages.
  • Remove any blocked senders that shouldn’t be blocked.

  4) Ask the sender to follow good practice

  • Keep messages under 35 MB.
  • Avoid spam-trigger patterns (excessive links, misleading subjects).
  • Mweb senders should follow Mail Sending Rules and Guidelines (SMTP 587 with authentication).