Why Emails Are Not Being Received

Updated 27 August 20251 min read

1) Check Webmail

• Look in Inbox, Spam/Junk and Deleted Items.

• Mark legitimate messages Not Spam; add the sender to your address book.

2) Review Quarantine

• Suspicious mail may be in Quarantine (held for review).

• Release legitimate messages to deliver them to your inbox.

3) Consider Spooling

• During maintenance/outages, inbound mail may spool and deliver automatically once services restore.

4) Confirm mailbox and filters

• Storage: ensure your mailbox isn’t full.

• Filters/Rules: check nothing is moving or deleting mail.

• Block list: ensure the sender isn’t blocked.

5) Check your device/app

• Use IMAP for multi-device sync.

• Verify server details and re-add the account if needed.

6) Ask the sender to re-send

• Have them reduce attachment size (≤ 35 MB total).

• If they’re an Mweb sender, refer them to Mail Sending Rules and Guidelines.