Why Emails Are Not Being Received

• 1) Check Webmail

  • Look in Inbox, Spam/Junk and Deleted Items.

  • Mark legitimate messages Not Spam; add the sender to your address book.

  2) Review Quarantine

  • Suspicious mail may be in Quarantine (held for review).

  • Release legitimate messages to deliver them to your inbox.

  3) Consider Spooling

  • During maintenance/outages, inbound mail may spool and deliver automatically once services restore.

  4) Confirm mailbox and filters

  • Storage: ensure your mailbox isn’t full.

  • Filters/Rules: check nothing is moving or deleting mail.

  • Block list: ensure the sender isn’t blocked.

  5) Check your device/app

  • Use IMAP for multi-device sync.

  • Verify server details and re-add the account if needed.

  6) Ask the sender to re-send

  • Have them reduce attachment size (≤ 35 MB total).

  • If they’re an Mweb sender, refer them to Mail Sending Rules and Guidelines.