Why Emails Are Not Sending

• 1) Confirm SMTP settings

  • Server: smtpauth.mweb.co.za
  • Port: 587
  • Authentication: Enabled (full email and password)
  • Encryption: Enabled

  2) Review sending rules

  • Up to 25 recipients per message.
  • About 400 messages per hour.
  • 35 MB maximum message size.
    If reached, resend later, split recipients, or reduce attachments.

  3) Check the basics

  • Internet connected; recipient address correct.
  • Your chosen mailbox storage size isn’t full.

  4) Read any bounce/error

  • Oversize: compress files or use a sharing link.
  • High volume: wait, then resend in smaller batches.
  • Auth/relay denied: re-enter password; ensure authentication is on.

  5) Ask the recipient to check their side

  • Ask them to review Spam/Junk and Quarantine.
  • If they had an outage, delivery may be deferred and arrive later.

  6) Try Webmail

  Send from Webmail. If it works there, remove and re-add your account in the app.