How to Redeem your NordVPN Product Code

Updated 26 February 20233 min read5 steps

Getting started - Activation key

Before you can install NordVPN on your devices and start surfing securely and privately you will need the activation key, which we would have sent to you via SMS after your successful purchase.

How to Retrieve your activation key

For any licensed software subscription, your activation key should always be sent to you via SMS after your purchase.
You can also easily find your license key by opening the Mweb App on your phone, or logging in to your online MWEB Account and navigating to the My Products screen.

Follow the guide here for step-by-step instructions.

Now that you have your activation key, click on https://my.nordaccount.com/activate/ and follow the steps below to create your NordVPN account and download the NordVPN software for the device you wish to use it on.

1. Enter Activation Code and Email Address

   Fill in the activation code you received and the email address you wish to use for NordVPN sign-in.

   Please type the email address very carefully as it will immediately be linked to your activation code and a verification code will be sent to the address for the next step.

   
   

   If you make a mistake here you will need to contact the Nord customer support team for assistance.
   

   

2. Retrieve the verification code

   Go to the mailbox you chose and search for the verification code in your inbox.

   Note that the codes are only valid for 60 minutes - if for some reason you do not complete the activation within that time you will need to start again with a new code.

   

3. Enter Verification Code

   Copy the code from your email and paste it on the Nord activation screen

   

4. Create a password

   If you are a new NordVPN user, create a password for your Nord Account. Otherwise, type in your old password to log in.
   

   

5. Download the App

   Download the 'NordVPN' app and begin utilizing the product. Download the NordVPN app application.

   Once you’ve used your activation code, all that’s left is to download NordVPN and set it up.

   We recommend reading the handy blog article on how to activate NordVPN on your device.

   If you experience any error when entering your activation code, please check this article.

   

Common Issues and how to resolve them

Wrong Email Address

Before you apply the activation code, please double-check the email address you provided. The activation code will be applied to the email address you specify immediately, even if it is incorrect. If you mistakenly enter an email address that is not tied to your Nord Account, please contact our customer support team for assistance.

Ambiguous Symbols

It is easy to confuse the letter “O” (capital “o”) for “0” (zero) and the letter “I” (capital “i”) for “l” (lowercase “L”). Try replacing these ambiguous symbols with their lookalikes if you’ve entered the rest of the code correctly. This issue only affects older NordVPN activation codes, because we have stopped using ambiguous symbols to avoid confusion.

Code Already Activated
Any given activation code can only be used once. If you’ve applied that activation code to extend your subscription at some point in the past, any further attempts will end in error. You can check the status of your subscription by logging in to your Nord Account. If you can’t remember your Nord Account credentials, use our handy password recovery tool.

Activating Multiple Codes
Each NordVPN activation code must be applied separately. If you have multiple activation codes, simply repeat the activation process for each one.

Useful NordVPN support links

For Technical Support beyond the downloading and activation of the NordVPN subscription please make use of NordVPNs, website, blog and other technical resources.

- Downloading the NordVPN App https://nordvpn.com/download/nord-site/

- Connect to a VPN server https://nordvpn.com/blog/how-to-use-a-vpn/

- Contact NordVPN for technical assistance https://nordvpn.com/contact-us/