Common Issues and how to resolve them
Wrong Email Address
Before you apply the activation code, please double-check the email address you provided. The activation code will be applied to the email address you specify immediately, even if it is incorrect. If you mistakenly enter an email address that is not tied to your Nord Account, please contact our customer support team
It is easy to confuse the letter “O” (capital “o”) for “0” (zero) and the letter “I” (capital “i”) for “l” (lowercase “L”). Try replacing these ambiguous symbols with their lookalikes if you’ve entered the rest of the code correctly. This issue only affects older NordVPN activation codes, because we have stopped using ambiguous symbols to avoid confusion.
Code Already Activated
Any given activation code can only be used once. If you’ve applied that activation code to extend your subscription at some point in the past, any further attempts will end in error. You can check the status of your subscription by logging in to your Nord Account
. If you can’t remember your Nord Account credentials, use our handy password recovery tool.
Activating Multiple Codes
Each NordVPN activation code must be applied separately. If you have multiple activation codes, simply repeat the activation process
for each one.