What Is Mweb 5G Powered by Comsol?
Mweb 5G powered by Comsol is uncapped wireless internet for your home, delivered over Comsol's dedicated 5G network, so you don't need a fibre line. You get a free-to-use ZTE G5TS 5G router and an Mweb SIM, which arrives separately. Each Product has a fair usage threshold, after which your speed drops to 5Mbps until your usage resets. Your router isn't locked to your address, so it works anywhere with Comsol 5G coverage. The SIM only works in an approved 5G router, not in a phone.
Mweb 5G powered by Comsol gives you high-speed internet at home without a fibre line. Comsol's 5G network is built only for home internet, so you're not sharing capacity with cell phone traffic.
What Do I Get?
- A free-to-use ZTE G5TS 5G router. It remains Mweb's property, so if you cancel, the standard router return process applies.
- An Mweb 5G SIM card, delivered separately. You'll insert it yourself during set-up.
What Happens When I Reach My Fair Usage Threshold?
You stay connected. Once you reach your Product's fair usage threshold, your speed drops to 5Mbps until your usage resets, then returns to your full Product speed. 5Mbps is fine for browsing, email and WhatsApp, but streaming and large downloads will be slower.
If you often reach your threshold before month-end, a bigger Product gives you more data at full speed.
Where Does Mweb 5G Work?
Check your address on our coverage map before you order. Your router isn't locked to your address, so you can use it anywhere with Comsol 5G coverage, but it won't connect outside covered areas.
5G signal is sensitive to walls, trees and buildings, so where you place your router makes a big difference. See how to set up your Mweb 5G router.
Frequently Asked Questions
Can I Use My 5G SIM in My Phone?
No. Comsol runs pure "standalone" 5G, which most phones don't support yet. Your SIM only works in an approved 5G router.
Can I Use My Own Router?
Yes, if it's an approved 5G router: the ZTE G5TS, ZTE G5TS Pro, ZTE MC888A, ZTE MC889, ZLT Tozed S200 or ZLT Tozed C200. You'll need to add the Mweb APN yourself.
Can I Take My Router With Me?
Yes. Your Product isn't locked to one address, so it works anywhere with Comsol 5G coverage.
What if I'm Moving Homes?
Take your router with you. If your new address has Comsol 5G coverage, just set it up there. If it doesn't, you'll need to cancel your 5G Product and sign up for a different Product at your new address.
What Happens if My Account Is Suspended?
Your speed is reduced and you'll see a page with payment options. Once your payment reflects, your full speed is restored.
Is the Speed Guaranteed?
Like all wireless internet, your speed depends on your signal, where your router is placed and how busy the network is. Evenings are usually the busiest time.
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