Mweb 5G Not Working? Fix It Yourself
If your Mweb 5G isn't working, check the router's lights first. No lights: check the power adapter and try another plug point. Network light red or off: unplug the router, reseat the nano-SIM, plug it in and wait 3 to 5 minutes. Connected but no internet: log in at 192.168.0.1 and check the APN is set to "mweb", then restart. Slow speeds: try a few spots near a window, and check whether you've reached your fair usage threshold, which drops your speed to 5Mbps. If none of this helps, contact us and we'll log it with the faults team.
Most 5G problems can be fixed in a few minutes. Find what you're seeing below and work through the checks.
Before You Start
Check Outages to see if there's a known problem on the Comsol network in your area.
What Are Your Router Lights Showing?
The lights on the front of your router show signal, network, WiFi and power.
| What you see | Go to |
|---|---|
| No lights at all | No Power |
| Network light red or off | No 5G Signal |
| Lights normal, but no internet | Connected but No Internet |
| Slow all the time | Slow Speeds |
| Slow only in the evenings | Slow in the Evenings |
| Connection keeps dropping | Connection Keeps Dropping |
No Power
- Check the power adapter is firmly plugged into the Power port on the back of the router.
- Plug the router into a different plug point that you know works.
If there are still no lights, your router needs to be checked. Contact us and we'll help.
No 5G Signal
A red network light usually means the router can't find the network or can't read the SIM.
Reseat Your SIM
Unplug the router, remove the SIM from the slot on the bottom, check it's not damaged, and insert it again until it clicks.
Restart the Router
Plug it back in and wait a full 3 to 5 minutes.
Check Your Position
Move the router near a window and higher up. See where to put your 5G router.
Check Coverage
Make sure you're in an area with Comsol 5G coverage on our coverage map.
Connected but No Internet
- Log in to your router at
192.168.0.1and check the APN is set tomweb. If it's missing or wrong, add it again using how to set up your Mweb Comsol 5G APN. - Restart the router and wait 3 to 5 minutes.
- Check that your account is active. If your account is suspended, you'll see a page with payment options.
If the router was reset, the APN is deleted. Add it again and you should be back online.
Slow Speeds
- Check your data. If you've reached your fair usage threshold, your speed will be 5Mbps until your usage resets. That's expected, not a fault.
- Improve placement. Try a few spots near a window, higher up and away from walls and metal objects. Check your signal strength after each move.
- Test close to the router. Run a speed test on a device right next to the router, or plugged in with a network cable. If it's fast there but slow elsewhere, the issue is WiFi range in your home, not your 5G connection.
Slow in the Evenings
Evenings are the busiest time on any network. First check that you haven't reached your fair usage threshold. If you haven't, run one speed test in the evening and one during the day. Keep both results: we'll need them if you contact us.
Connection Keeps Dropping
- Check your signal strength 2 or 3 times over a few minutes. If it keeps jumping around, try a better spot for the router.
- Keep the router out of direct sun and closed cupboards, and don't block the vents on the top and bottom. Overheating can cause drops.
- Restart the router.
Still Not Working?
If you've worked through the checks, contact us by phone or Live Chat. To help us sort it out quickly, have this ready:
- What you're seeing (lights, error, slow speeds)
- Your router's signal reading (RSRP)
- Your speed test results
- Your exact address or location pin
We'll check your Product and, if needed, log it with the faults team. They'll keep you updated by message.
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