Changing Your Vuma Reach Package
You can upgrade or downgrade your Vuma Reach package yourself in your Online Account: select your Vuma Reach service and click “Change”. If you pay yourself each month, your new package starts when your current month ends. If your card is charged automatically, your new package starts on the 1st of the following month.
Need more speed, or want to save a bit each month? You can change your Vuma Reach package whenever you need to.
How Do I Change My Package?
- Log in to your Online Account at my.mweb.co.za.
- Select your Vuma Reach service.
- Click “Change” and choose your new package.
When Does My New Package Start?
| How you pay | When your new package starts |
|---|---|
| Paying yourself each month (EasyPay or once-off card) | When your current month ends |
| Automatic card payments | The 1st of the following month |
You keep your current package until then, so there’s no downtime while you switch.
Paying by automatic card payments? Avoid making the change on the last day of the month. The change may only reach Vumatel after the 1st, and you’ll be billed for your old package for one more month.
Can I Switch from EasyPay to Automatic Card Payments?
Yes. Your automatic card payments start when your current month ends, and you pay for the new month upfront. There’s no downtime.
Can I Switch from Automatic Card Payments to EasyPay?
Not on your existing service. To pay with EasyPay instead, you’ll need to cancel your current service and place a new order.
Will I Get Money Back If I Downgrade?
No. Your new package starts at the end of your current month, so you won’t pay for days you don’t use.
For more information, see Vuma Reach Billing Explained.
Was this article helpful?