Billing Information

Mweb Billing Explained

  • No-one likes to be left guessing when it comes to how much they're going to pay and when.
    We hope this quick Q&A will answer all of your questions when it comes to Mweb's billing rules and processes.
  • Common Billing Questions

  • Why do I need to pay an Upfront payment?

    Upfront payments are applicable to:
    1. Fibre orders which are subject to an Order Processing Fee;
    2. LTE orders which are subject to any Hardware payments.
    These upfront fees will be debited on the same day the order is placed.
  • I have accidentally inserted the incorrect banking details upon signup:

    Ensure that the bank details provided for your order is accurate and up to date. Failure to provide correct bank details may result in a debit order fee being applied to your account and could lead to your order being delayed or cancelled. Kindly double-check the information you have provided to avoid any inconvenience or additional charges. To correct your bank details, please click on the following link: Billing Home
  • I just signed up for a new product When will I be billed?

    New products are only billed for once they become active, billing should occur within 5 days of product activation.
  • When do I get charged for hardware, or installation fees?

    If your new product includes a hardware purchase, or installation charges you will be billed for these immediately on sign up.
  • When will monthly payments come off my account?

    After the initial activation subsequent payments are collected on the last working day of each month.
  • When will my Mweb subscription be paid?

    Mweb billing occurs in advance, at the beginning of the calendar month.
  • Why did I get charged a Pro-rata amount?

    If you sign up for a new product before the end of the calendar month, but after the 26th, you will need to pay a partial subscription for the remainder of that month. This is called a pro-rata (or proportional) amount. In that month you will pay both the pro-rata amount and your full subscription for the following month.