How to pay your arrears balance

• Account in arrears?
  
  These things happen, and with our hassle free self-service options you can get yourself back up-to-date in a few easy clicks.
  
  Simply login to our self-service portal at www.mweb.co.za and follow the easy guide below:

  
  

• If you’re not sure how to log in you can follow the steps in this guide.
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  Step 1 of 4

  Arrears Notice

  If your account is in arrears you will see a notice showing the arrears state, as well as the outstanding balance, at the top of the screen.

  Start the Payment Process

  Click on the Pay Button.

  Enter Banking Details

  Confirm the amount to pay and enter your card details on the secure Pay-U transaction screen.

  Click on the Pay button when you are happy to proceed.

  Payment Successful

  Click Continue when you see the successful transaction notification.

  You will be returned to the Mweb page and your payment should reflect against your Mweb account within the next few minutes.
• Before you go:

  • Payments via Pay-U should reflect against your account immediately and you can say good riddance to having to send proof of payment.
  • Note that if your account was suspended it may take up to 30 minutes to be re-activated.
  • If your account was suspended for a long period of time you may need to contact our client services team if your fibre connectivity does not reactivate automatically.