How to Get Proof of Payment From Your Bank

Open your banking app or online banking, go to your payment history and select your payment to Mweb. Choose the option to send, share or download the proof of payment, and send it to your own email first. Then send it to us on Live Chat or in the Mweb app. Make sure it shows the date, amount and your payment reference.

Updated 30 October 20262 min read

What Is Proof of Payment?

A proof of payment (POP) is a document from your bank that confirms you made a payment. It shows the date, the amount, who you paid and the reference you used.

You may need it if your payment hasn’t reflected yet, or if you paid us by mistake and want a refund.

How Do I Get My Proof of Payment?

It works the same way at almost every bank.

1. Open your banking app or sign in to online banking.
2. Go to your payment history.
3. Select your payment to Mweb.
4. Choose “Send”, “Share”, “Resend Notification” or “Download”.
5. Send it to your own email address so you have a copy.
6. Send it to us on Live Chat or in the Mweb app. See How to Send Us Your Proof of Payment.

Next time you pay, add your email address on the payment screen. Your bank will send the POP automatically.

Where Do I Find It at My Bank?

Menu names change when banks update their apps. If something looks different, search for “proof of payment” in your app.

Absa

• App: Find the payment to your beneficiary, choose “Resend Notice” and send it to your email.
• Online banking: Go to “Payments”, then “Beneficiary Payment History” (or “Once-Off Payments”). Tick the payment, select “Resend” and choose “Email”.
• No data? Dial *120*2272# and choose “Resend proof of payment”.

Capitec

• App: Go to your payment history, select the payment and choose “Send Payment Notification”. Enter your email address.
• Online banking: Go to “Payments”, then “Payment History”. Select the payment and choose “Resend Payment Notification”.

FNB

• App: Go to “Payments”, then “History”. Select the payment and tap “Send Proof”.
• Online banking: Go to “Payments”, then “History”. Select “Download” or “Print” next to the payment.

Nedbank

• Money app: Open the payment and tap “Share proof of payment”. Choose “Email”.
• Online banking: Go to “Payments”, then “Beneficiary Payment History”. View the payment and send the payment confirmation by email.

Standard Bank

• App: Select the account you paid from, then “Transactions”. Open the payment and choose “Send” or “Download” under the proof of payment options.
• Online banking: Go to “Transact”, then “Proof of Payment” under “History”. Select the payment and choose “Download”, “Print” or “Send”.

How Do I Get a Bank Confirmation Letter?

A bank confirmation letter proves the account is in your name. Most banks let you download one for free in the app or online banking. Search for “confirmation letter” or “proof of account”.

What Should My Proof of Payment Show?

Before you send it, check that it shows:

• The payment date
• The amount
• Mweb as the beneficiary
• Your payment reference