What Is a Static IP and How Do I Get One?

A Static IP is a fixed public IP address linked to your Mweb Fibre Product. Unlike a standard dynamic IP, it stays the same when your router restarts or reconnects, which makes it ideal for remote access, VPNs, security cameras and hosting. It's available on qualifying FTTH and FTTB Fibre Products (not Vumatel, Vuma Reach, Vuma Key, Openserve Web Connect, ADSL or LTE/5G). Add it in your Online Account under Just For You, then change the end of your router username from @mweb.co.za to @mwstatic to connect. It's a month-to-month add-on with one calendar month's notice to cancel.

Updated 12 November 20266 min read19 steps

What Is a Static IP?

Every internet connection has a public IP address, a bit like a street address for your router on the internet.

Standard Fibre connections use a dynamic IP, which changes from time to time, for example when your router restarts or reconnects. A Static IP is a permanent, fixed public IP address assigned to your connection. It doesn't change, so devices and services can always find you at the same address.

What Can I Use a Static IP For?

A Static IP is useful when something needs to reach your connection, or recognise it, at a fixed address:

• Remote working and VPNs: connect to office systems that only allow approved IP addresses.
• Security cameras and smart devices: view your CCTV, NVR/DVR or smart-home devices while you're away, without the feed dropping when your IP changes.
• Remote access: reach your NAS, file server or computer at home or in the office.
• Hosting: run low-volume services such as a game server or small website.
• Business tools: run VoIP or PBX systems and other applications that need a fixed address.

If you just browse, stream and game online, you don't need a Static IP. Your standard connection would not need a Static IP for these services.

Who Can Get a Static IP?

You can add a Static IP if you have a qualifying Mweb Fibre Product:

• Available on: FTTH (Fibre to the Home) and FTTB (Fibre to the Business) on qualifying Products
• Not available on: Vumatel, Vuma Reach, Vuma Key, Openserve Web Connect, ADSL and LTE/5G

You can have one Static IP per Fibre Product.

Static IP only shows under Just For You in your Online Account if you have a qualifying Fibre Product. Don't see it there? Your current Product doesn't qualify. You can check which Products are available at your address on the Mweb website.

Not sure who your fibre provider is? You'll see it in the Product description in your Online Account.

How Do I Activate a Static IP?

1. Log in to your Online Account and go to Just For You.
2. Under Your Exclusive Deals, find Static IP and click Learn More.
3. Read the Product details and click Order Now.
4. Under Link to Your Connectivity Service, choose the Fibre Product you want the Static IP linked to. You'll only need to choose if you have more than one Fibre Product.
5. Accept the Terms & Conditions and click Confirm Order.

Your Static IP is activated almost immediately. We'll send you an SMS and email once it's active.

Do I Need to Change My Router Settings?

Yes. Your Static IP only works once your router connects with your Static IP username. To get it, replace @mweb.co.za at the end of your current username with @mwstatic. Your password stays the same.

Not sure what your current username is? See How to Find Your Fibre Username and Password.

Once your router reconnects with the new username, you'll be assigned your Static IP. It stays the same every time your router restarts or reconnects.

Moving Homes? Your Static IP add-on moves with you, because it's linked to your username. Your Static IP address itself may change at your new address, or if a network change makes it necessary.

How to Change the Username on Your Router

These steps work on most routers. The menu names may be slightly different on yours.

1. Connect a computer or phone to your router, using its WiFi or a network cable.
2. Open a web browser and type your router's address into the address bar. You'll usually find it on the sticker on the back or bottom of your router, for example 192.168.1.1 or 192.168.0.1.
3. Log in with your router's admin username and password. These are usually on the same sticker, unless you've changed them.
4. Go to your internet settings. Depending on your router, this may be called Internet, WAN, Broadband or Network. Look for the connection that uses PPPoE, where your username and password are saved.
5. In the Username field, replace @mweb.co.za with @mwstatic. Leave your password as it is.
6. Click Save or Apply, then restart your router.

If your internet doesn't connect after the change, check that the username is typed exactly, with no spaces, and that @mwstatic is spelt correctly.

Need help finding these settings on your router? See our fibre router set-up guides, or check your router's manual or the manufacturer's website.

Where Can I See My Static IP?

Your Static IP shows in your Online Account once it's active and your router has connected with your Static IP username.

1. Log in to your Online Account and go to My Services > All Services. You can also use the shortcut under Your Services on My Dashboard.
2. Click the view icon next to your Fibre Product. You'll see Static IP Add On listed with it.
3. Under Included Services, your Static IP shows next to RADIUS Static IP Service.

Seeing N/A instead of an IP address? Your router hasn't connected with your Static IP username yet. Check that you've updated the username on your router, then restart it.

What Does Mweb Support on a Static IP?

Static IP support is best-effort. We support:

• assigning your Static IP
• your connection to the Mweb network

We don't provide support for:

• setting up your Static IP on your own network, including on your router (whether Mweb supplied it or you did)
• applications you host yourself
• your firewall settings
• third-party VPN solutions
• external devices connecting to your Static IP
• advanced troubleshooting of servers you host yourself

Acceptable Use

You may not use your Static IP for unlawful activities, spam distribution, malicious activity, distributed denial-of-service (DDoS) attacks, illegal content hosting, or any activity that compromises network security or stability.

We may suspend your Static IP where reasonably necessary to address suspected abuse, unlawful activity or a security risk, and this may take effect immediately. We'll contact you and, where appropriate, give you an opportunity to resolve the issue before your service is restored.

For the full terms, see the Static IP Address Terms and Conditions.

What Happens If I Cancel?

Your Static IP is a month-to-month add-on. You can cancel it in your Online Account at any time, with one calendar month's notice.

1. Log in to your Online Account and go to My Services > All Services.
2. Click the view icon next to your Fibre Product.
3. Click the bin icon at the bottom of the page.
4. Under What do you want to cancel, choose Other (Value Added Service).
5. Under Select Product, choose Static IP, then follow the prompts to finish your cancellation.

Once your Static IP is cancelled, change the end of your router username from @mwstatic back to @mweb.co.za. If you don't, you won't be able to browse and will see a login landing page instead. Your standard username is in your Online Account: see How to Find Your Fibre Username and Password.

Cancelling your Fibre Product? Your Static IP is linked to it, so cancelling your Fibre Product also ends your Static IP. You don't need to cancel it separately.