Getting Started

Account & Security

Billing & Payments

Products & Services

Connectivity & Network

Support & Help

Mobile App

Install Mweb App on Android

Learn how to install the Mweb Mobile App on an Android phone from the Google Play Store.

Learn how to install the Mweb Mobile App on an Android phone from the Google Play Store and log in to manage your Mweb account.

How to Install the Mweb App on an Android Phone | Mweb Help

How to Install the Mweb App on an Android Phone

Hardware Setup

Fixed Wireless Routers

How to Setup your ZTE MC801A 5G router | Mweb

How to Setup your ZTE MC801A 5G router

Account and Billing

Transferring your Mweb account to someone else? Download the change of ownership form and find out how to complete and submit your request.

Change of Ownership - Transfer Your Account | Mweb

How to Change the Ownership of Your Mweb Account

Account, Records, Complaints and Compliments: Frequently Asked Questions

Connectivity

Fixed Wireless

Telkom LTE

Find the correct Mweb Telkom LTE APN settings and learn how to check, change or reset your router settings if you’re unable to connect.

Mweb Telkom LTE APN Settings | Mweb Help

How to Check or Change Your Mweb Telkom LTE APN

Find out what to expect during your Mweb Telkom LTE upgrade, including migration dates, possible downtime, FUP improvements and what you need to do.

Telkom LTE Network Upgrade | Mweb Help

What to Expect During Your Telkom LTE Upgrade

Mail

Security

Learn about email security changes for @mweb.co.za and @iafrica.com addresses, who is affected and how to update your email settings.

Mweb Email Security Update | Mweb Help

Mweb Email Security Update: What You Need to Know

Vuma Reach

Billing

Learn what happens if you miss a Vuma Reach Fibre payment, how your service is affected and how to restore your internet connection.

What Happens If You Miss a Vuma Reach Payment? | Mweb

What Happens If You Miss a Vuma Reach Payment?

Troubleshooting

Find out how to restore your Vuma Reach Fibre service after a missed payment using EasyPay, Kazang or online payment.

Vuma Reach Service Suspended | Mweb

Vuma Reach Service Suspended: What to Do

No internet on your Vuma Reach Fibre connection? Follow these troubleshooting steps to identify and resolve common connection problems.

Vuma Reach No Internet Connection | Mweb

Vuma Reach: No Internet Connection

Learn how Vuma Reach Fibre billing works, including your first payment, recurring payments, billing cycles and missed payments.

Vuma Reach Billing Explained | Mweb

Vuma Reach Billing Explained

Update your payment card or retry a failed Vuma Reach Fibre payment to keep your service active.

Update or Retry Your Vuma Reach Card Payment | Mweb

Updating or Retrying a Vuma Reach Card Payment

Learn what each light on your Vuma Reach Fibre Box means and how to identify common Fibre connection problems.

Understanding Vuma Reach Fibre Box Lights | Mweb

Understanding Your Vuma Reach Fibre Box Lights

Set-up

Learn how to find your Vuma Reach WiFi details, connect your devices and change your WiFi password using your Mweb Online Account or the Mweb App.

Set Up Your Vuma Reach WiFi | Mweb

Setting Up Your Vuma Reach Fibre Box and WiFi

Moving home? Learn what to do with your Vuma Reach Fibre service, why your Fibre Box stays behind, and how to get connected at your new address.

Moving Home with Vuma Reach Fibre | Mweb

Moving Home with Your Vuma Reach Fibre Service

Learn how to pay for your Vuma Reach Fibre service using your Online Account, EasyPay, Capitec, Kazang or participating retailers.

How to Pay for Your Vuma Reach Fibre Service | Mweb

How to Pay for Your Vuma Reach Service

Experiencing slow Vuma Reach Fibre speeds? Follow these troubleshooting steps to improve your WiFi and identify common causes of slow performance.

Troubleshoot Slow Vuma Reach Fibre Speeds | Mweb

Experiencing Slow Speeds on Vuma Reach

Learn what happens after signing up for Vuma Reach Fibre, from payment and installation to activation and getting connected.

Getting Started with Vuma Reach Fibre | Mweb

Getting Started with Vuma Reach: From Order to Set-up

Check whether Vuma Reach Fibre is available at your address before you sign up. Find out what to do if your area isn't covered yet.

Check Vuma Reach Fibre Coverage | Mweb

Checking Vuma Reach Fibre Coverage

Account Notifications

Not receiving Mweb SMS messages, OTPs or password reset codes? Learn how to unblock the Mweb SMS number linked to your mobile provider.

What to check if you're not receiving your One Time PIN | Mweb

Not receiving SMS messages from Mweb?

What is Pro-rata Billing and How Does It Work? | Mweb Help

Understanding Pro-rata Billing

Download the Mweb Mobile App from the App Store, Google Play or Huawei AppGallery and manage your Mweb account from your phone.

Where Can I Download the Mweb Mobile App? | Mweb Help

Where can I Download the Mweb Mobile App?

Learn how to install the Mweb Mobile App on an iPhone from the Apple App Store and log in to manage your Mweb account.

How to Install the Mweb App on an iPhone | Mweb Help

How to Install the Mweb App on an iPhone

Learn how to install the Mweb Mobile App on a Huawei phone using AppGallery and log in to manage your Mweb account.

How to Install the Mweb App on a Huawei Phone | Mweb Help

How to Install the Mweb App on a Huawei Phone

How to Manage Browser Notifications in Mweb WebMail

Learn how your Mweb WebMail language setting affects folder names, email apps, PST imports, browser display and duplicate folders.

Languages, Protocols and Clients

About Mail

Learn how to change your Mweb email password in your online account by going to My Email Accounts and updating the password under Access Details.

Change Your Mweb Email Password | Mweb Help

How to Change Your Mweb Email Password

Outages and Troubleshooting

Learn how Mweb keeps you updated after a fault is logged, how often you can expect feedback, and when to follow up with support.

Fault Follow-Up and Updates | Mweb

How to Follow Up on a Fault

Returning Hardware

Learn how to return your Mweb router or hardware. The listed Nology address is for hardware returns only and is not a customer service or support branch.

Free to use LTE Router

Order Tracking

Learn how to move your Mweb Fibre or Fixed LTE service to your new home, what equipment to take with you, and what to expect during the move process.

How to Move Your Mweb Service to Your New Home | Mweb

How to Move Your Mweb Service to Your New Home

How to Track Your Order

Track your Mweb fibre or router order online. Learn how to check your order status quickly using your Online Account.

Track Your Mweb Order Online | Mweb Help

Track Your Order

More Products

Join MyMweb Rewards and earn cash by referring friends to Mweb Fibre or LTE. Share your link, track rewards, and get paid when services go live.

MyMweb Rewards Refer & Earn | Earn Cash With Mweb

MyMweb Rewards: Refer & Earn With Mweb Fibre or LTE

Learn how to upgrade your Mweb mailbox size quickly using your Online Account. Follow simple steps to choose and activate a larger mailbox.

Upgrade Your Mailbox Size - Mweb Online Account | Mweb

How to Upgrade Your Mailbox in Your Online Account

Application Setup

Sync Your Mweb Calendar With Outlook on Windows

Missing sent emails after updating your mail settings? Learn why sent items disappear after configuration changes and how to check if they were stored locally or on the server.

Sent Emails Missing After Mail Setup Change | Mweb

Why Sent Emails Can Go Missing After a Mail Configuration Change

Set up your Mweb ZTE K12 LTE router in minutes. Learn how to insert your SIM, connect to WiFi and get online with LTE quickly.

ZTE K12 LTE Router - Setup Guide | Mweb

Set Up Your ZTE K12 LTE Router

Mesh WiFi Devices

Step-by-step guide to pairing your ZTE H3601P mesh unit using WPS or Ethernet. Extend your WiFi coverage and add multiple mesh devices easily.

How to Pair ZTE H3601P Mesh | Mweb Support

How to Pair Your ZTE H3601P Mesh Device

Understand the layout of the Mweb Mobile App and learn where to find billing, products, messages, live chat, and network tools.

Navigating the Mweb Mobile App | Find What You Need Fast

Navigating the Mweb Mobile App

Find out how to log in to the Mweb Mobile App using your email, username, mobile number, or biometrics. Get help if you’re unable to log in.

Mweb Mobile App Login | How to Sign In

Logging In to the Mweb Mobile App

Download the Mweb Mobile App and learn how to log in, navigate the dashboard, and manage your account, billing, and services on the go.

Getting Started With the Mweb Mobile App | Mweb

Getting Started With the Mweb Mobile App

Webmail

Learn how to set an email alias as your default From address in Mweb webmail so new emails send from the correct address.

Set Default From Address in Webmail | Mweb

How to Set an Email Alias as Your Primary Sending Address

Why Your Sent Emails May Appear Missing After the Migration

If your POP mail is not downloading in Outlook, follow this Mweb guide to fix the issue safely by creating a new profile and keeping your PST file.

POP Mail Not Downloading - Outlook POP Repair | Mweb

Fixing POP Mail That Will Not Download in Outlook

How to Restore Emails From the Trash Folder After Mail Migration

Find out how festive season fibre network freeze periods affect installations, upgrades, and support during December and January.

Fibre Network Freeze Periods Over December | Mweb

Festive Season Fibre Network Freeze Periods (2025–2026)

If you cannot access your mailbox while using a roaming or non-Mweb network, your connection IP may be blacklisted. Learn how to check and use Webmail to log in.

Blacklisted IP on Roaming Networks - Email Access Help | Mweb

Check If Your IP Is Blacklisted

If your POP mailbox keeps downloading old emails or creating duplicates, the issue is caused by how POP works. Learn why it happens and the best way to stop it.

POP Mail Duplicate Emails - Why Outlook Downloads Messages Twice | Mweb

Why POP Mail Downloads Duplicate Emails

Antispam Cloud

Learn how to find and release email held in the Antispam Cloud quarantine. Follow simple steps to recover missing messages and allow trusted senders.

Recover Missing Email - Release Quarantined Mail | Mweb

How to Release Email from Quarantine

Learn how to find missing email using simple checks in your mailbox and Antispam Cloud. Follow these steps to recover lost, delayed, or quarantined messages.

Find Missing Email - Troubleshoot Missing Mail | Mweb

How To Find Missing Email

Learn how to use Antispam Cloud’s Continuity tools to view queued mail, manage delivery delays, and send email when your normal mail service is offline.

Email Continuity Tools – Delivery Queue & Emergency Mail | Mweb

Using the Continuity Tools in Antispam Cloud

This article explains the protection tools available on Antispam Cloud and how they help protect your email from spam, viruses, and malicious threats.

Protection Tools on Antispam Cloud

This article explains how training messages work in Mweb Antispam Cloud and how they help improve email filtering and spam detection accuracy.

Training Messages in Antispam Cloud

This article explains how to use the reporting tools in Mweb Antispam Cloud to monitor email activity and improve spam detection and filtering accuracy.

Using the Reporting Tools in Antispam Cloud

Follow the steps to access Antispam Cloud for the first time. Learn how to retrieve your login link, set your password, complete Two Step Authentication, and sign in securely to manage your spam settings.

Log In to Antispam Cloud | Mweb

Accessing the Antispam Cloud Portal

Learn what Antispam Cloud is and how it protects your Mweb email from spam, phishing, viruses, and unwanted messages. Understand the key features that help you manage your email security.

About Antispam Cloud | Mweb

About Antispam Cloud

Learn how to access the Antispam Cloud portal, retrieve your login link, create a secure password, and manage your spam settings. Simple steps for Mweb email users.

Antispam Cloud Login Guide - Retrieve Login, Set Password | Mweb

Manage Spam Settings on Antispam Cloud

Set up your ZTE K10 router in a few easy steps. Learn how to insert your SIM, power on, connect to WiFi, and get online quickly with this Mweb quick start guide.

ZTE K10 Router Setup - Quick Start Guide | Mweb

ZTE K10 Router Quick Start Guide

Learn how to increase Outlook’s 50GB data file limit for larger Mweb mailboxes. Step-by-step guide for Windows users with mailboxes over 50GB.

Increase Outlook Mailbox Size Limit - Fix 50GB Restriction | Mweb

How To Use Outlook With a Mailbox Larger Than 50GB

Received a mailbox quota warning from Mweb? Learn how to clear space safely, avoid phishing scams, and upgrade your mailbox storage if needed.

Mailbox Quota Warning - Free Up Space Safely or Upgrade | Mweb

Mailbox Quota Warning - What It Means and What to Do

Learn why you can’t send emails when connected through another ISP and how to fix SMTP settings to match your email provider.

Can’t Send Email When Connected to Another ISP | Mweb

Why You Can’t Send Mail When Connected Through Another ISP

Seeing your IP listed on a PBL? Learn why it’s normal for most internet connections and how to check your Mweb email settings for smooth sending.

PBL IP Listing Explained | Mweb

Why You Might See a PBL Listing When Checking Your IP

Having trouble sending email due to a blacklisted IP? Learn what CGNAT is and how it can affect mail delivery when connecting through another ISP’s network.

How to Install the Mweb App on an Android Phone

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