Getting Started With the Mweb Mobile App
What Is the Mweb Mobile App?
The Mweb Mobile App lets you manage your Mweb account from your phone. You can view your balance, manage products, check outages, chat to support, and run basic network checks without logging in on a browser.
If you already use the Mweb Online Account, this is the same account, just mobile-friendly.
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Download the App
The Mweb Mobile App is available for Android and iOS.
Search for Mweb in:
- Google Play Store
- Apple App Store
- Huawei AppGallery
Install the app and open it once the download is complete.
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Log In
When the app opens, tap Login.
You can log in using:
- Your Mweb username or email address and password
- Your registered mobile number
- Biometrics like fingerprint or Face ID, once enabled
If you can’t log in, you can use Chat to an agent directly from the login screen.
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Your Dashboard Explained
After logging in, you’ll land on your dashboard. From here you can quickly see:
- Your account balance
- Messages and notifications
- Your products and services
- Shortcuts to billing, live chat, and network tools
This is your home base. Almost everything starts here.
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Navigating the App
Use the bottom menu and side menu to access:
- My Products to view your services
- Billing to see balances and payment details
- Live Chat for support
- Scan Network to run a basic health check
- Settings to manage profiles, notifications, and permissions
Good to Know
- You can switch between multiple profiles if more than one account is linked
- Notifications can be customised in Settings
- Some actions may open a secure in-app browser for verification
What’s Next?
Once you’re logged in, the most common next steps are:
- Managing your products and services
- Checking your billing details
- Setting up notifications
Each of these is covered in its own help article.
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