Bitdefender

Norton 360

Online Identity Protection

NordVPN

Security Tips

Other

Internet Security

Your Credentials

Logging In

Video Guides

About Your DigiLearn

Connectivity

Fibre

Troubleshooting

Learn how to use the Scan feature in the Mweb app to diagnose and fix network issues. Follow simple steps to improve Wi-Fi performance and troubleshoot connectivity problems.

How to Use the Mweb App Scan Feature for Network Troubleshooting

How to Use the Scan Feature in the Mweb App to Troubleshoot Network Issues

VoIP

Setup and Activation

Learn how to set up Zoiper for Mweb VoIP with our easy step-by-step guide. Configure your app, troubleshoot issues, and optimize your VoIP experience for clear, reliable calls. Perfect for both beginners and advanced users.

How to Set Up Zoiper for Mweb VoIP

How to Set Up Zoiper for Mweb VoIP (Android)

Hardware Setup

VoIP Phones

Learn how to set up Zoiper for Mweb VoIP with this easy step-by-step guide. Follow simple instructions to configure your account and start making internet calls today.

How to Set Up Zoiper for Mweb VoIP: Step-by-Step Guide

How to Set Up Zoiper for Mweb VoIP on an Apple device

Outages and Troubleshooting

Discover how Mesh Wi-Fi works to provide seamless, whole-home coverage by eliminating dead zones. Learn about the benefits of Mesh Wi-Fi systems, how they differ from traditional routers, and why they’re ideal for modern homes with multiple devices.

What is Mesh Wi-Fi? How It Works and Why You Need It for Whole-Home Coverage

What is Mesh WiFi?

Learn the key differences between 2.4GHz and 5GHz WiFi, including speed, range, and best use cases, to help you choose the right connection for your needs.

2.4GHz vs 5GHz WiFi: Key Differences and Which to Use

Understanding the Difference Between 2.4GHz and 5GHz WiFi

More Products

Online Store

How to Use the Mweb App for Network Troubleshooting

Activation

Submit your RICA quickly and hassle-free: Follow our easy instructions.

Submit RICA: A Step-by-Step Guide | Mweb

How to complete RICA for your LTE or 5G service

How to Get Help

Learn how to contact Mweb for technical support, billing queries, sales enquiries, fibre assistance, and general customer service. Get help via phone or live chat

Contact Mweb: Support, Billing, Sales, Fibre Enquiries & Customer Service

Easy Ways to Contact Us

Account and Billing

Reconnecting Your Service

Learn how to quickly reconnect your internet service after suspension due to non-payment. Follow our easy step-by-step guide to get back online using credit card or EFT payment options.

How to Quickly Reconnect Your Internet Service | Fast and Easy Steps

How to Reconnect Your Service

ADSL

Learn how to improve your Wi-Fi signal with simple tips for better speed and coverage. From router placement to reducing interference, boost your internet performance today.

How to Improve Wi-Fi Signal: Simple Tips for Faster, Reliable Internet

How to Improve Your WiFi Signal

If you're experiencing slow speeds with your Fibre internet connection, several factors could be affecting your connection. This help article provides step-by-step troubleshooting methods to identify and resolve common issues that may impact your speed.

Troubleshooting Fibre Internet Speed Issues | Mweb

Troubleshooting Fibre Internet Speed Issues

Mail

How to Stay safe online | Mweb

How to Stay safe online with Mweb

Router Setup

Other Devices

Follow the easy step-by-step set up instructions to set up your TP-Link DECO E4/M4

How to Setup your TP-Link DECO E4/M4 | MWEB

How to Setup your TP-Link DECO E4/M4

Application Setup

Step by step instructions of how to set up new Outlook on your Windows Co

How to Setup new Outlook on a Windows Computer | Mweb

How to Setup New Outlook on a Windows Computer

Returning Hardware

Find out more about the Free-to-use Router

Free to use LTE Router

About LTE

About Online Identity Protection Bundle

Step by Step Instructions on How to get started with OIP

Your DigiGuard Identity

Your DigiCare Cyber Warranty

About Fibre

Free-to-use Router

About 5G

learn more about the steps and what’s required when signing up for mweb 5g products on the mtn network

Important Information When You Sign Up For Mweb 5G, Powered By MTN

5G Router

How to Setup your ZTE MC801A 5G router | Mweb

How to Setup your ZTE MC801A 5G router

How to set up your Vilo Mesh System | MWEB

How to set up your Vilo Mesh System

Streaming Services

How to set up your DStv account

Stay powered and connected wherever you go with the Bluetti EB3A Portable Power Station. Get yours from Mweb and never be off-grid again. Learn more! | Mweb

About Bluetti Power Stations | Mweb

About Bluetti Power Stations

About Gizzu Power Stations|Mweb

About Gizzu Power Stations

Installation and Activation

Elevate Your Connection: Unlock Vuma Reach Walled Garden with our Step-by-Step Guide. Make payments and upgrades effortlessly with Mweb. Get started now!

Vuma Reach Walled Garden: A Step-by-Step Payment Guide | Mweb

Vuma Reach Walled Garden

Changing your Vuma Reach WiFi password | Mweb

How to Change your Vuma Reach WiFi password

Follow the easy step-by-step set up instructions on how to redeem your NordVPN product

How to redeem code NordVPN|Mweb

How to Redeem your NordVPN Product Code

Fibre Routers

Follow the easy step-by-step set up instructions to set up your Zyxel EX3301 Fibre Router | Mweb

How to Setup you Zyxel EX3301 Fibre Router

How to Setup your Zyxel EX3301 Fibre Router

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How to Test your Wifi with the Mweb Mobile App

What to do in an Outage

Everything you need to know about Network Status Tool and Outage Notifications

How to get notified about Network Outages | Mweb

How to get notified about Network Outages

Order Tracking

How to Track Your Order

A quick guided tour of the Order Tracking Screen in the Mweb Mobile App

How to Track your Order with the Mweb Mobile App | Mweb

How to Track your Order with the Mweb Mobile App

A quick guided tour of the product management features in the Mweb Mobile App

How to Manage you Products with the Mweb Mobile App | Mweb

How to Manage your Products with the Mweb Mobile App

Billing Information

A quick guided tour of the billing features in the Mweb Mobile App

How to Manage you Billing with the Mweb Mobile App | Mweb

How to Manage your Billing with the Mweb Mobile App

Login and Account Details

Managing User Profiles

A quick guided tour of the account management features in the Mweb Mobile App

How to Manage you Account with the Mweb Mobile App | Mweb

How to Manage you Account with the Mweb Mobile App

Get up and running with our new Mobile App

How to Login with the Mweb Mobile App | Mweb

How to Login with the Mweb Mobile App

Hosting and Domains

About Hosting and Domains

Setup and Management

Learn more about Mweb`s Hosting online account

Using your  Mweb Hosting online account  | Mweb

How to use your Mweb online Account for your Hosting product

Learn more about how to create, build and then publish your own website using Site Pad

Build and manage your website with Mweb sitebuilder | Mweb

Build and manage your website with Mweb sitebuilder

The Complete Guide to JetBackup 5 | Mweb

The Complete Guide to JetBackup 5

This guide will show you step by step how to secure your login by enabling a two-factor authentication

How to Enable Two Factor Authentication  for cPanel | Mweb

How to Enable Two Factor Authentication  for cPanel

Any easy guide to signing into CPanel with your Mweb Capped Hosting product

How to sign in to Cpanel with your Mweb Hosting Product | Mweb

How to sign in to Cpanel with your Mweb Hosting Product

Usage Management

Account Notifications

Easily setup usage notification intervals for Capped Data Products

How to Setup Usage Notifications on your Capped LTE, or ADSL service | Mweb

How to Setup Usage Notifications on your Capped LTE, or ADSL service

Step by step instructions of how to set up your Mweb mailbox on your Android Phone

How to setup mail on your android phone with Gmail | Mweb

How to setup mail on your android phone with Gmail

learn more about the steps and what’s required when signing up for mweb lte products on the mtn network

Important Information When You Sign Up For Mweb LTE, Powered By MTN

Important information when you sign up for Mweb LTE, powered by MTN

learn more about the steps and what’s required when signing up for mweb lte products on the Telkom network

Important Information When You Sign Up For Mweb LTE, Powered By Telkom

Important information when you sign up for Mweb LTE, powered by Telkom

Follow the easy step-by-step set up instructions to set up your TP-Link EC230-G1 Fibre Router

How to Setup your TP-Link EC230-G1 Fibre Router| Mweb

How to Setup your TP-Link EC230-G1 Fibre Router

Tips on how to protect your Internet hardware during lightning storms experienced in some parts of South Africa. Read more here.

Lightning Season In South Africa And Internet Hardware | Mweb

What to do in lightning Season?

Order Timing

Learn more about the timing from placing a fibre order to your internet connection going live

How Long Does Fibre Installation And Router Delivery take| Mweb

How long does Fibre installation and Router delivery take

Learn more hosting and domain products and the meaning of common technical terms and jargon

Find out more about Mwebs  Hosting and Domain products | Mweb

Find out more about Mweb’s  Hosting and Domain products

Moving Home

Learn more about the steps to follow to move your mweb fibre product, if you are moving into a new home

How to move your Mweb Fibre product, if you are moving into a new home | Mweb

How to move your Mweb Fibre product if you are moving into a new home

Follow this quick guide to update your banking details.

How to update your banking details | Mweb

How to update your banking details

A quick overview of our billing rules and processes.

Mweb Billing Explained | Mweb

Mweb Billing Explained

read more to view the list of the different lte routers that can be used when purchasing sim only lte products

LTE Routers That Can Be Used With Sim Only LTE Products

LTE Routers that can be used with Sim only LTE products

Fibre Terminology Crash Course Part 1 - The difference between GPON and Active Ethernet Networks

GPON VS Active Ethernet | Mweb

GPON VS Active Ethernet

Follow our series of short articles on Fibre Terminology and concepts and learn to troubleshoot your Internet problems like a pro.

Fibre Terminology Crash Course | Mweb

Fibre Terminology Crash Course

Follow these easy instructions to configure your Mweb VoIP service on a Yealink handset

How to configure VoIP on a Yealink Handset | Mweb

How to configure VoIP on a Yealink Handset

Follow the easy step - by  - step set up instructions to set up your Yealink VoIP W53P handset and Base Station

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