What to Expect During Your Telkom LTE Upgrade
Mweb Telkom LTE Products are being upgraded to a new network platform between 24 and 31 August 2026, in daily batches. You'll get an email and an SMS reminder on the morning of your migration date. The upgrade happens after midnight, and your connection may be down for about 30 to 45 minutes. Once your migration is complete, restart your router: switch it off, wait 30 seconds and switch it back on. You don't need to change any router settings, including the APN.
We're upgrading Mweb Telkom LTE Products to a new network platform. The upgrade takes place between 24 and 31 August 2026, with customers moved across in daily batches. There's very little you need to do.
Quick Summary
| What | Details |
|---|---|
| Migration dates | 24 to 31 August 2026 |
| When | After midnight on your scheduled migration date |
| Possible interruption | About 30 to 45 minutes |
| What you need to do | Restart your router after the migration |
| Router settings | No changes required, including the APN |
Before Your Upgrade
We'll let you know when your Product is scheduled to be upgraded. You'll get:
- An email explaining the upgrade and what to expect.
- An SMS reminder on the morning of your scheduled migration date.
What Happens on the Night?
Your upgrade takes place after midnight on your scheduled migration date. Your LTE connection may be unavailable for about 30 to 45 minutes at some point during the night. You don't need to stay awake or do anything while it happens.
What's Improving?
Once you've moved to the new platform, you'll have better tools for managing and monitoring your Telkom LTE Product.
Better Usage Tracking
You'll be able to view your internet usage directly in your Online Account, so you won't need a separate Telkom self-service portal any more.
Clearer FUP Information
If you're on an Uncapped Telkom LTE Product, your Online Account will show an easy-to-understand Fair Usage Policy (FUP) percentage, so it's simpler to see how much of your FUP allocation you've used.
Automatic FUP Notifications
Uncapped customers will get SMS and email notifications as their usage approaches or reaches the applicable FUP thresholds.
Boosters
If you're on an Uncapped Product and reach your FUP threshold, you'll have access to Boosters to add additional usage.
What Do I Need to Do After the Upgrade?
Once your migration is complete, restart your LTE router:
- Switch the router off.
- Wait 30 seconds.
- Switch the router back on.
- Give it a few minutes to reconnect to the LTE network.
That's it. Your router should reconnect automatically.
You don't need to change any settings on your router, including your APN settings. Leave your existing router configuration as it is.
What if My Internet Doesn't Reconnect?
If you've restarted your router after the migration and your LTE Product still isn't connecting:
- Make sure the router is switched on and has finished starting up.
- Check that it has a network signal.
- Restart the router once more and give it a few minutes to reconnect.
If you're still unable to connect, contact us and we'll help.
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