Login and Account Details

Managing User Profiles

Account Notifications

Billing Information

Returning Hardware

Reconnecting Your Service

Account and Billing

vuma reach

Payments

Easypay

Shoprite

Checkers

Ackermans

Clicks

Pick n Pay

Woolworths

Capitec

Kazang

Internet payments

Fibre payments

Customers on Vuma Reach now have more convenient ways to pay. Payments are handled through the Easypay network, giving you access to a wide range of in-store and online options.

Learn how to pay for your Vuma Reach services with Easypay. Pay in-store at Shoprite, Checkers, PEP, Clicks, Pick n Pay, and more, or use online and app options.

Vuma Reach Payments – Easypay & Retail Options | Mweb

How to Pay for Your Vuma Reach Service

Mail

Troubleshooting

How to Save Your Tasks in Mweb Webmail

How to Back Up Briefcase Files in Mweb Webmail

Mweb Mail Upgrade - Faster, Smarter Email | Mweb

Your Mweb Mail Is Getting an Upgrade

Learn what bounce messages (NDRs) are, why emails fail, and how to fix hard and soft bounces in your Mweb email.

Bounce Messages – Hard & Soft Bounces Explained | Mweb

Understanding Bounce Messages in Email

Learn how Mweb debit mandates work, including debit order dates, first payment rules, cut-off times, and bounce fees.

Debit Mandate Details - Payment Rules | Mweb

Debit Mandate Information

Webmail

Use auto-complete in Mweb Webmail to fill To, Cc and Bcc quickly. Type a name or address, then choose from suggestions pulled from Contacts, aliases, recent recipients and (if available) your Global Address List.

Mweb Webmail – Auto-complete Addresses | Mweb

Auto-complete

Learn the basics of composing in Mweb Webmail: choose From and signature, add recipients (To/Cc/Bcc) with the contact picker, write a subject, and format your message with the editor. Tips for Bcc privacy and attachments.

Mweb Webmail – Composing Email Messages | Mweb

Composing Email Messages

Learn how to flag and unflag messages in Mweb Webmail, view all flagged mail, filter by flag, and understand how flags sync with Outlook and mobile via IMAP/ActiveSync

Mweb Webmail – Flag Email for Follow-Up | Mweb

Flag Email for Follow-Up

Learn how to send emails in Mweb Webmail: use Send, Cancel (with autosave), Save Draft, attach or drag-and-drop files, set priority, request read/delivery receipts, flag for follow-up, link files from Briefcase, and insert inline images.

Mweb Webmail – Sending a Message | Mweb

Sending a Message

Learn how to reply in Mweb Webmail: use Reply or Reply All, check recipients, edit the subject/body (prefixed with “Re:”), and send. Tips for etiquette and attachments.

Mweb Webmail – Replying to Email Messages | Mweb

Replying to Email Messages

Learn how to forward emails in Mweb Webmail: open a message, choose Forward, add recipients, and send. See how subjects are prefixed with “Fwd:” and how to enable auto-forwarding. Tip: keep the total size under 35 MB.

Mweb Webmail – Forwarding Email Messages | Mweb

Forwarding Email Messages

Learn how to forward multiple emails at once in Mweb Webmail: select messages, choose Reply ▸ Forward to attach them as .eml files in one email. Tip: keep the total size under 35 MB or send in batches.

Mweb Webmail – Forward Multiple Emails | Mweb

Forwarding Multiple Messages

About Mail

se Mweb Webmail in current versions of Chrome, Edge, Firefox and Safari on desktop and mobile. Enable cookies/JavaScript and see quick tips if pages don’t load correctly.

Mweb Webmail – Supported Browsers & Devices | Mweb

Supported Browsers & Devices for Mweb Webmail

Pick a storage size that suits you (10 GB/25 GB/50 GB). See how to check usage, choose a new size and request a change without losing mail.

Mweb Mail – Upgrade or Change Mailbox Storage | Mweb

Upgrade or Change Mailbox Storage

Quick reference for Mweb Mail settings: IMAP 993, POP 995, SMTP 587 with authentication and encryption. Use these in Outlook, Apple Mail and mobile apps.

Mweb Mail – Email Server Settings (IMAP/POP/SMTP) | Mweb

Email Server Settings

See how Mweb protects your mailbox with filtering, Quarantine and encryption, plus tips to avoid scams and report abuse.

Mweb Mail – Security & Privacy Overview | Mweb

Security & Privacy

Learn what Mweb Webmail is, its features, and how it helps you manage your Mweb email, calendar, and contacts all in one secure platform.

Mweb Webmail - Email, Calendar and Contacts | Mweb

What Is Mweb Webmail?

Explore mailbox storage options (10 GB/25 GB/50 GB), attachment size, filtering, Quarantine and Spooling, plus Webmail tools like Calendar, Tasks and Briefcase.

Mweb Mailbox Features – Storage & Attachments | Mweb

Mailbox Features

Learn how to delete emails in Mweb Webmail using the Delete button, right-click or the Del key. Choose a delete action, undelete from Deleted Items, and note that Junk Email deletions are permanent.

Mweb Webmail – Deleting Email Messages | Mweb

Deleting Email Messages

Learn how browser notifications work in Mweb Webmail: allow alerts for new email, calendar reminders and chat, manage which alerts you receive in Account settings, unblock notifications in your browser, and dismiss the “notifications disabled” banner.

Mweb Webmail – Browser Notifications | Mweb

Browser Notifications

Learn how to read and manage messages in Mweb Webmail: open in preview or pop-out, reply/forward, move to Junk, mark/flag, trust or block senders, show external images, use Unsubscribe, view tracker notices, and download single or all attachments (ZIP).

Mweb Webmail – Reading Email Messages | Mweb

Reading Email Messages

Application Setup

Step-by-step instructions to configure Mweb Mail on Android and iOS using IMAP or POP with SMTP 587 authentication.

Set Up Mweb Email on Android & iOS Devices | Mweb

How to Set Up Email on Mobile Devices (Android & iOS)

Quick setup steps for Outlook, Gmail app and Apple Mail using IMAP and SMTP 587 with authentication.

Set Up Mweb Mail on Outlook, Gmail & Apple Mail | Mweb

Step-by-Step Guides for Common Clients (Outlook, Gmail App, Apple Mail)

Troubleshoot why Mweb Mail is not sending. Check SMTP 587 with authentication, sending rules, attachment size, and recipient Spam/Quarantine.

Fix Mweb Mail Not Sending Emails | Mweb Support

Why Emails Are Not Sending

Troubleshoot missing mail. Check IMAP settings, Quarantine, mailbox storage, filters and spooling.

Fix Mweb Mail Not Receiving Emails | Mweb Support

Why Emails Are Not Being Received

Learn why emails go to Spam and how to stop it in Mweb Mail. Train your inbox, adjust filters, and release messages from Quarantine when legitimate.

Stop Mweb Emails Going to Spam | Mweb Support

Why Emails Go to Spam and How to Stop It

Step-by-step instructions to clear browser cache and cookies for smoother access to Mweb Webmail.

Clear Browser Cache for Mweb Webmail | Mweb Support

How to Clear Browser Cache and Cookies for Webmail

Security

Learn how to identify and avoid email scams, including phishing, fake invoices, and prize notifications, to keep your Mweb account safe.

Recognise and Avoid Email Scams | Mweb

How to Recognise and Avoid Email Scams

Learn how to report spam or phishing emails to Mweb, block senders and keep your mailbox safe.

Report Spam or Phishing Emails in Mweb Mail | Mweb

How to Report Spam or Phishing Emails

Learn how to use Advanced Search in Webmail: search across all folders and items, add criteria (From/To, subject, words, date ranges, attachments, folder), and review results in a separate window. Note: special characters aren’t searched.

Webmail – Advanced Search | Mweb

Advanced Webmail Search

Step-by-step guide to logging into your Mweb Webmail account securely from any browser.

How to Log In to Mweb Webmail | Mweb Support

How to Log In to Webmail

Learn how to search in Mweb Webmail: use Search and Advanced Search across folders, enter keywords or addresses, and sort or filter results. Note: special characters (e.g., @, #, %) aren’t searched.

Mweb Webmail – Search Email Messages | Mweb

Searching Email Messages

Manage folders in Mweb Webmail: understand Inbox, Drafts, Deleted Items, Junk Email and Sent Items, create and move folders, rename or delete, share folders, run content filters, and use Disposable Address.

Mweb Webmail – Managing Email Folders | Mweb

Managing Email Folders

Learn how to use content filtering in Mweb Webmail: set conditions (sender, subject, attachments, size), choose actions (move, delete, forward, add header, mark read), order filters, and run filters on demand.

Mweb Mail Content Filtering – Create Email Rules | Mweb

Content Filtering

Learn the basics of Mweb webmail: navigate Inbox and folders, use the Messages view, select multiple emails, search, sort, filter, and perform common actions.

Mweb Webmail Overview - Features & Access | Mweb

Overview of Mweb Webmail

Set up Mweb Mail in your email applicaton with IMAP/POP/SMTP, plus ActiveSync for mobile and MAPI for Outlook.

Mweb Email Settings - Outlook, Apple Mail & Sync | Mweb

Email Settings for Mail Applications

Understand Mweb’s mail sending rules, including message size, recipient and hourly sending guidance, and port requirements. Keep delivery reliable.

Mweb Mail Sending Rules and Guidelines | Mweb

Mail Sending Rules and Guidelines

Understand the difference between IMAP and POP for Mweb Mail. See when to use each, why IMAP is recommended for multi-device use, and how to switch safely.

IMAP vs POP - Which Email Setup to Use | Mweb

Understanding IMAP vs POP

hoose your Mweb debit order date on the 1st, 27th, or last working day, or pay manually in your Online Account. Learn how to set your preference and avoid duplicate payments.

Debit Order Dates and Payment Options | Mweb

Debit Order Dates and Payment Options

Just 3 easy steps to login to Zimbra Webmail and use your Mweb Mailbox

How to login to your Mweb Mailbox with Zimbra Webmail | Mweb

How to log Into Your Mweb Mailbox With Zimbra Webmail

Hardware Setup

Learn how to return your free-to-use Mweb Fibre or LTE router after cancelling your service. Includes return deadlines, drop-off locations, courier info, and what to include.

Return Mweb Router – Fibre & LTE Hardware Return Process | Mweb

Returning Your Free-to-Use Mweb Router

Managing Mail Settings

Learn how to set up an effective Out of Office (Vacation) Reply in Zimbra Webmail. This guide covers composing your auto-reply message, setting dates, and managing replies for internal and external senders.

How to Set Up an Out of Office (Vacation) Reply in Zimbra | Mweb

How to Set Up an Out of Office (Vacation) Reply in Zimbra

Learn how to master your Zimbra inbox by effectively using folders and tags.

How to Organize Your Zimbra Inbox with Folders and Tags | Mweb

How to Organise Your Zimbra Inbox with Folders and Tags

Learn how to easily mark emails as spam in Zimbra Webmail. Discover how this simple action helps train Zimbra's mail platform, improving spam detection and keeping your inbox clean.

How to Mark Emails as Spam in Zimbra and Help Improve Spam Detection | Mweb

How to Mark Emails as Spam in Zimbra and Help Improve Spam Detection

VoIP

Learn how to top up your Mweb VoIP product using your Online Account. Quick and easy steps to add minutes and stay connected.

Top Up VoIP | Mweb

How to Top Up Your VoIP Product

Easily check your mailbox quota in Mweb Webmail. Find out how much storage you’re using, avoid full inbox issues, and get tips to manage your email space efficiently.

How to Check Your Mailbox Capacity in Mweb Webmail | Mweb

How to Check Your Mailbox Capacity in Mweb Webmail

Discover the new Mweb Online Account. View and manage your Fibre, VoIP, and billing services in one place. Track orders, pay online, and more.

Mweb Online Account – Manage Your Fibre & Billing | Mweb

Welcome to Your New Mweb Online Account

Learn how to easily upload documents to Mweb using the Mweb App or Live Chat on your mobile phone or PC. Follow our simple step-by-step guide.

Upload Documents via Mweb App & Live Chat | Mweb

How to Upload Documents to Mweb

Wondering why your WiFi speed is slower than your fibre line speed? Learn the difference between WiFi and fibre, and how to improve your internet experience.

WiFi vs Fibre Speeds – Why They Differ | Mweb

WiFi vs Fibre – Why Speed May Differ

Connectivity

Fibre

Struggling with your Mweb fibre connection? Follow our step-by-step fibre troubleshooting guide to check your ONT, router, speed, and more before logging a fault.

Fibre Troubleshooting – Fix Your Mweb Fibre Connection | Mweb

Fibre Troubleshooting Guide

About Fibre

Learn the difference between a Fibre Network Operator (FNO) and an Internet Service Provider (ISP). Understand who installs your fibre and who supports your connection.

FNO vs ISP – What’s the Difference? | Mweb Fibre Help

Who Does What – FNO vs ISP

Discover how fibre internet works and why it’s faster and more reliable. Learn what makes fibre the best choice for your home or business with Mweb.

How Fibre Internet Works – High-Speed Broadband | Mweb

How Fibre Works

Fibre Routers

Learn how to manually configure your ZTE H3601P router for Mweb Fibre. Follow our step-by-step guide to set up your internet connection if auto-setup didn’t work.

ZTE H3601P Manual Router Configuration – Fibre Setup Guide | Mweb

Manual ZTE H3601P Setup Guide

Understanding Spam Scores and Email Placement

Understanding Spam Scores and Email Placement | Mweb

Quickly send your email quarantine reports. Follow our simple instructions to maintain email security and keep your system protected. Learn how now.

How to send a Quarantine Report for Mail | Mweb

How to send a Quarantine Report for Mail

Understanding Long File Name Restrictions in Email Attachments

Understanding Long File Name Restrictions in Email Attachments | Mweb

Set up your ZTE H3601P router with this step-by-step guide. Get connected to fast, stable Fibre internet with WiFi 6 in just a few minutes. Perfect for home or office use.

How to Pay for Your Vuma Reach Service

Payment Methods Available

Mweb Online Account

In-Store

Online and App-Based

Where You Can Pay