How to Move Your Mweb Fibre Service to a New Home

Updated 19 February 20251 min read3 steps

Moving to a new place? Here's how to take your Mweb Fibre with you.

Before You Start

• Notice Period: Submit your move request at least 30 days in advance.
• Information Needed: Have your moving date and new address ready.

How to Initiate the Move

• Online:
  Visit www.mweb.co.za, click on “Moving Home”, and sign in to start the process.
• By Phone:
  Call 087 700 2121 and select the “moving option.”

Steps to Follow

1. Notify Us

   • Complete the online form or inform us by phone about your move.
   • Specify which Fibre product you're moving (if you have multiple).
   • Provide the date you want your current service to end.

2. Provide New Address

   • Enter your full new address. We'll check available services there.
   • If your current product isn't available, we'll suggest alternatives.

3. Set Activation Date

   • Tell us when you'd like your new service to start.
   • If installation is needed, we'll coordinate with the Fibre installers.
   • Keep an eye out for communications from us regarding updates or additional information.

Remember

• Equipment:
  Leave the Fibre ONT and cables at your old place.
  Take your Mweb router, power pack, and any LAN cables with you.
• Tracking:
  Track your order status online, and you'll receive updates via email or SMS.

Need Assistance?

• FAQs: Visit our Moving Home FAQs for more details.
• Contact Us: If you have further questions, reach out to our support team.