Not receiving SMS messages from Mweb?

Not receiving SMS messages from Mweb?

• If you are not receiving SMS messages from Mweb, including OTPs, password reset messages or important account notifications, the SMS number may have been blocked on your phone.

  This can happen if the same SMS number was previously used for other campaigns and was blocked by mistake. When this happens, Mweb SMS messages may also be blocked.

  What you need to do

  To receive Mweb SMS messages again, please unblock the SMS number linked to your mobile provider.

  Mobile provider	Number to unblock
  Cell C	0840001200
  Telkom	0811600010
  Vodacom	0820072381
  MTN	0839300652

  Quick way to check if the number is blocked

  1. Save the number linked to your mobile provider as a contact on your phone.
  2. Send a test SMS to that number.
  3. If the number is blocked, your phone may show a message asking whether you want to unblock it.
  4. Select the option to unblock the number.
  5. Try requesting your Mweb OTP, password reset or SMS message again.

  How to unblock the number manually

  The steps may differ slightly depending on your phone, but you can usually unblock a number from your Messages app.

  iPhone

  1. Open Settings.
  2. Tap Messages.
  3. Tap Blocked Contacts.
  4. Look for the number linked to your mobile provider.
  5. Swipe left on the number and tap Unblock.

  Android

  1. Open the Messages app.
  2. Tap the menu icon.
  3. Go to Spam & blocked or Blocked numbers.
  4. Look for the number linked to your mobile provider.
  5. Tap Unblock.

  Still not receiving SMS messages?

  If you have unblocked the number and still do not receive your Mweb SMS, please check the following:

  • Make sure your phone has signal.
  • Restart your phone.
  • Check that your SIM card is active and able to receive SMS messages.
  • Confirm that your cellphone number is correct on your Mweb account.

  If the issue continues, please contact Mweb Support so we can help check your account details.